TM
Tilly M
1 reviews | Active since Mar 2018
20 Nov 2025, 16:28
Technical support unresponsive
The worst. Ever no connection yet come month end they deduct. Agents are not helpful they only ever say a technician will call you back to no avail. Even for a technician to come out is impossible.
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Net Nine Nine's replyOfficial
20 Nov 2025, 16:30 Afternoon Tilly,
Thank you for your review. We sincerely apologise for the poor service you experienced. Please be assured that we do not intentionally disconnect our customers’ fibre services. Our support team is currently investigating the cause of the disruption and will contact you shortly to provide an update and guide you through the steps we will take to resolve the issue.
Thank you for your review. We sincerely apologise for the poor service you experienced. Please be assured that we do not intentionally disconnect our customers’ fibre services. Our support team is currently investigating the cause of the disruption and will contact you shortly to provide an update and guide you through the steps we will take to resolve the issue.
Best regards,
Net Nine Nine's reply20 Nov 2025, 16:30
Official
Afternoon Tilly,
Thank you for your review. We sincerely apologise for the poor service you experienced. Please be assured that we do not intentionally disconnect our customers’ fibre services. Our support team is currently investigating the cause of the disruption and will contact you shortly to provide an update and guide you through the steps we will take to resolve the issue.
Thank you for your review. We sincerely apologise for the poor service you experienced. Please be assured that we do not intentionally disconnect our customers’ fibre services. Our support team is currently investigating the cause of the disruption and will contact you shortly to provide an update and guide you through the steps we will take to resolve the issue.
Best regards,