AM
Andiswa M
1 reviews | Active since Nov 2017
16 Jul 2025, 19:43
SSID Changed and no communication
Yesterday 15th July there was an outage in Kagiso and as soon as service was restored,our internet was back on only via LAN and we noticed our SSID and password were changed but no email to inform us or even provide us.I called the *** using my work number anf and I’ve been on a que for the longest time.I tried again when I got home and I’ve been on Que number 18 all evening ,it’s very upsetting that even when I try to log a ticket on your website I still don’t even get a reference number or an acknowledgement of my enquiry nothing,I’m basically sitting with internet but cannot use it .
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Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
16 Jul 2025, 20:01Good day Andiswa,
we sincerely apologize for the inconvenience this has caused and truly regret any frustration or disruption you may have experienced. Please rest assured that our team is here to support you and will work diligently to resolve this matter promptly and thoroughly.
A representative will be in contact with you to assist you and get your line connected shortly.
we sincerely apologize for the inconvenience this has caused and truly regret any frustration or disruption you may have experienced. Please rest assured that our team is here to support you and will work diligently to resolve this matter promptly and thoroughly.
A representative will be in contact with you to assist you and get your line connected shortly.
Net Nine Nine's reply16 Jul 2025, 20:01
Official
Good day Andiswa,
we sincerely apologize for the inconvenience this has caused and truly regret any frustration or disruption you may have experienced. Please rest assured that our team is here to support you and will work diligently to resolve this matter promptly and thoroughly.
A representative will be in contact with you to assist you and get your line connected shortly.
we sincerely apologize for the inconvenience this has caused and truly regret any frustration or disruption you may have experienced. Please rest assured that our team is here to support you and will work diligently to resolve this matter promptly and thoroughly.
A representative will be in contact with you to assist you and get your line connected shortly.
AM
Andiswa M's updateReviewer Update
16 Jul 2025, 20:10May you send me an email of my login details ,I need to finish a lot of work tonight or get someone to call me ASAP
AM
Andiswa M's update16 Jul 2025, 20:10
Reviewer Update
May you send me an email of my login details ,I need to finish a lot of work tonight or get someone to call me ASAP
AM
Andiswa M's updateReviewer Update
16 Jul 2025, 20:38Thank you Martin from Net nine nine for the swift response and also advising about the app.Thank you again for your assistance and patience.
AM
Andiswa M's update16 Jul 2025, 20:38
Reviewer Update
Thank you Martin from Net nine nine for the swift response and also advising about the app.Thank you again for your assistance and patience.
Net Nine Nine's replyOfficial
17 Jul 2025, 09:19Thank you for bringing the matter to our attention. If ever you require further assistance, please do not hesitate to reach out.
Net Nine Nine's reply17 Jul 2025, 09:19
Official
Thank you for bringing the matter to our attention. If ever you require further assistance, please do not hesitate to reach out.