CL
Coetzee L
1 reviews | Active since Apr 2025
13 Mar 2026, 13:09
Slow an intermittent no internet special at middayand night
The fiber internet 😨 s constantly "oops no internet connection to slow specially afternoons. .several tickets and response or on calls the lines ok . Is have send several tickets ! No assistance but it an paying for internet in van it uses .. Evotel came to test the line , says the line is fine but while bring here next morning no internet . He said net99 will phone me . I phone their help line . Number 24 in line . When No1 it kicks back to no 12 or 9 etc
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Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
13 Mar 2026, 13:13Hi Coetzee!
Thank you for sharing your feedback. We are sorry to hear about the ongoing connectivity issues and the frustration caused especially after logging multiple tickets and waiting for assistance. That’s definitely not the experience we want for our clients. Our support team will investigate this further and ensure the issue is properly escalated and resolved.
Thank you for sharing your feedback. We are sorry to hear about the ongoing connectivity issues and the frustration caused especially after logging multiple tickets and waiting for assistance. That’s definitely not the experience we want for our clients. Our support team will investigate this further and ensure the issue is properly escalated and resolved.
Net Nine Nine's reply13 Mar 2026, 13:13
Official
Hi Coetzee!
Thank you for sharing your feedback. We are sorry to hear about the ongoing connectivity issues and the frustration caused especially after logging multiple tickets and waiting for assistance. That’s definitely not the experience we want for our clients. Our support team will investigate this further and ensure the issue is properly escalated and resolved.
Thank you for sharing your feedback. We are sorry to hear about the ongoing connectivity issues and the frustration caused especially after logging multiple tickets and waiting for assistance. That’s definitely not the experience we want for our clients. Our support team will investigate this further and ensure the issue is properly escalated and resolved.
CL
Coetzee L's updateReviewer Update
13 Mar 2026, 13:44I have been on the helpline phone line and again when 2nd in line been cut off . You will not assist me and I can not reach you per phone . What else can I do ?
CL
Coetzee L's update13 Mar 2026, 13:44
Reviewer Update
I have been on the helpline phone line and again when 2nd in line been cut off . You will not assist me and I can not reach you per phone . What else can I do ?
Net Nine Nine's replyOfficial
13 Mar 2026, 13:46Our team has confirmed that they are currently busy with your query and have contacted you.
Net Nine Nine's reply13 Mar 2026, 13:46
Official
Our team has confirmed that they are currently busy with your query and have contacted you.
Net Nine Nine's replyOfficial
13 Mar 2026, 13:53Thank you for the feedback. We'll follow up again.
Net Nine Nine's reply13 Mar 2026, 13:53
Official
Thank you for the feedback. We'll follow up again.