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Alan D
1 reviews | Active since Aug 2013
11 Sept 2026, 18:51
Should be a negative 5 star rating.
How does this company even justify a 1 star rating? Service on West Rand off all day and all you get is we will update at 2pm, we will update at 5pm and then 8pm???
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
11 Sept 2026, 19:38Hi there,
We’re sorry to hear about the prolonged outage affecting the West Rand and understand your frustration. We recognise that repeated update times are understandably frustrating when the underlying service has not yet been restored.
Our technical teams are continuing to work on the issue, and we appreciate your patience while efforts to restore the service are ongoing. We apologise for the disruption and the inconvenience caused.
We’re sorry to hear about the prolonged outage affecting the West Rand and understand your frustration. We recognise that repeated update times are understandably frustrating when the underlying service has not yet been restored.
Our technical teams are continuing to work on the issue, and we appreciate your patience while efforts to restore the service are ongoing. We apologise for the disruption and the inconvenience caused.
Net Nine Nine's reply11 Sept 2026, 19:38
Official
Hi there,
We’re sorry to hear about the prolonged outage affecting the West Rand and understand your frustration. We recognise that repeated update times are understandably frustrating when the underlying service has not yet been restored.
Our technical teams are continuing to work on the issue, and we appreciate your patience while efforts to restore the service are ongoing. We apologise for the disruption and the inconvenience caused.
We’re sorry to hear about the prolonged outage affecting the West Rand and understand your frustration. We recognise that repeated update times are understandably frustrating when the underlying service has not yet been restored.
Our technical teams are continuing to work on the issue, and we appreciate your patience while efforts to restore the service are ongoing. We apologise for the disruption and the inconvenience caused.
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Alan D's updateReviewer Update
11 Sept 2026, 19:51Still not good enough. Quick enough to take the monthly payments but nothing when service is down. Time for a new service provider.
Let's see what excuses they come with tomorrow.
Let's see what excuses they come with tomorrow.
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Alan D's update11 Sept 2026, 19:51
Reviewer Update
Still not good enough. Quick enough to take the monthly payments but nothing when service is down. Time for a new service provider.
Let's see what excuses they come with tomorrow.
Let's see what excuses they come with tomorrow.
Net Nine Nine's replyOfficial
11 Sept 2026, 21:10Hi there,
We’re sorry to hear about the prolonged West Rand outage and understand your frustration. We recognise that receiving repeated update times without seeing the service restored is understandably disappointing.
Our technical teams are continuing to work on the issue, and we apologise for the disruption and inconvenience caused. We appreciate your patience while restoration efforts are ongoing.
We’re sorry to hear about the prolonged West Rand outage and understand your frustration. We recognise that receiving repeated update times without seeing the service restored is understandably disappointing.
Our technical teams are continuing to work on the issue, and we apologise for the disruption and inconvenience caused. We appreciate your patience while restoration efforts are ongoing.
Net Nine Nine's reply11 Sept 2026, 21:10
Official
Hi there,
We’re sorry to hear about the prolonged West Rand outage and understand your frustration. We recognise that receiving repeated update times without seeing the service restored is understandably disappointing.
Our technical teams are continuing to work on the issue, and we apologise for the disruption and inconvenience caused. We appreciate your patience while restoration efforts are ongoing.
We’re sorry to hear about the prolonged West Rand outage and understand your frustration. We recognise that receiving repeated update times without seeing the service restored is understandably disappointing.
Our technical teams are continuing to work on the issue, and we apologise for the disruption and inconvenience caused. We appreciate your patience while restoration efforts are ongoing.