LT
Lebogang T
1 reviews | Active since Mar 2026
24 Mar 2026, 12:00
******* Service Provider.
Net nine nine is such a disappointing service provider, I’ve contacted them for days for them to fix my poor signal but nothing has been done thus far. They don’t answer WhatsApp texts, they make you hold on for hours on the line, they take days to close a ticket and are just not well informed about customer etiquette. At this point I’d like a refund because I can’t be donating money to people who carelessly handle their business.
Please pay me back my money, I’ll look for another service provider that’s willing to render services to their clients. Aggg I’m so ****ed
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Replies (2)0
Replies (2)
Net Nine Nine's replyOfficial
24 Mar 2026, 12:04Hi Lebogang, we sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing it is to deal with ongoing signal issues and difficulties reaching support, and this is certainly not the level of service we strive to provide.
We have escalated the matter to the relevant team for further investigation. Your request will also be reviewed in line with our policies, and our team will provide you with feedback accordingly.
We appreciate you bringing this to our attention and would like the opportunity to assist in resolving the matter.
We have escalated the matter to the relevant team for further investigation. Your request will also be reviewed in line with our policies, and our team will provide you with feedback accordingly.
We appreciate you bringing this to our attention and would like the opportunity to assist in resolving the matter.
Net Nine Nine's reply24 Mar 2026, 12:04
Official
Hi Lebogang, we sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing it is to deal with ongoing signal issues and difficulties reaching support, and this is certainly not the level of service we strive to provide.
We have escalated the matter to the relevant team for further investigation. Your request will also be reviewed in line with our policies, and our team will provide you with feedback accordingly.
We appreciate you bringing this to our attention and would like the opportunity to assist in resolving the matter.
We have escalated the matter to the relevant team for further investigation. Your request will also be reviewed in line with our policies, and our team will provide you with feedback accordingly.
We appreciate you bringing this to our attention and would like the opportunity to assist in resolving the matter.
LT
Lebogang T's updateReviewer Update
25 Mar 2026, 06:22Does the line of your policy say “leave customers without internet they paid for”?
At least credit my account with internet for the number of days it wasn’t working. It’s only fair.
At least credit my account with internet for the number of days it wasn’t working. It’s only fair.
LT
Lebogang T's update25 Mar 2026, 06:22
Reviewer Update
Does the line of your policy say “leave customers without internet they paid for”?
At least credit my account with internet for the number of days it wasn’t working. It’s only fair.
At least credit my account with internet for the number of days it wasn’t working. It’s only fair.