SC
Sydne C
1 reviews | Active since Nov 2023
05 Mar 2024, 19:18
**** service from the 'service provider'
I received an SMS today to say my internet will be shut off due to non payment. I signed up telephonically. Was told of the first few months as being free thereafter a debit order will run. I was told no charge for installation. I have been trying to have this sorted all day and still not sorted!!!! This is ridiculous. I have received 1 email from them when I signed up. And no further emails. Not one invoice was received!! And now I'm shut off. I got kept on hold for over 10 minutes. This company is a bunch of ****med. They want to sign you up but won't send invoices then shut you off and expect a large amount to be paid for reconnection. Not everyone has large amounts lying around!!!!!!!!!!!!!!
Helpful (0)
Replies (9)0
Replies (9)
Net Nine Nine's replyOfficial
05 Mar 2024, 20:15Hi Sydne, we're sorry to hear that! Don't worry, our team is here to help and will investigate the issue to make things right for you.
Net Nine Nine's reply05 Mar 2024, 20:15
Official
Hi Sydne, we're sorry to hear that! Don't worry, our team is here to help and will investigate the issue to make things right for you.
SC
Sydne C's updateReviewer Update
06 Mar 2024, 12:59Still no assistance. Asked to be called at 12:30 but 3 different people all call before the time requested. Come on guys!!!!!! This service is shocking
SC
Sydne C's update06 Mar 2024, 12:59
Reviewer Update
Still no assistance. Asked to be called at 12:30 but 3 different people all call before the time requested. Come on guys!!!!!! This service is shocking
Net Nine Nine's replyOfficial
06 Mar 2024, 19:28We understand that it can be frustrating when things don't go as planned, and we appreciate your patience while we worked to resolve the issue.
Net Nine Nine's reply06 Mar 2024, 19:28
Official
We understand that it can be frustrating when things don't go as planned, and we appreciate your patience while we worked to resolve the issue.
SC
Sydne C's updateReviewer Update
06 Mar 2024, 19:46It hasn't been resolved at all!!!!
SC
Sydne C's update06 Mar 2024, 19:46
Reviewer Update
It hasn't been resolved at all!!!!
SC
Sydne C's updateReviewer Update
08 Mar 2024, 07:47Still no assistance!!!!! No one can tell me why I haven't received invoices. No is providing me with a breakdown of why the cost is so high to supposedly 'reconnect'. No one can tell me why my account wasn't debited. Call was ended by the agent when she said she'll confirm my banking details. What is going on????????????????
SC
Sydne C's update08 Mar 2024, 07:47
Reviewer Update
Still no assistance!!!!! No one can tell me why I haven't received invoices. No is providing me with a breakdown of why the cost is so high to supposedly 'reconnect'. No one can tell me why my account wasn't debited. Call was ended by the agent when she said she'll confirm my banking details. What is going on????????????????
SC
Sydne C's updateReviewer Update
08 Mar 2024, 19:07My query was escalated yet again this morning and still no help!!!!!!!!!!! Does a customer really have to beg for help. No connection for 3 days. No one can send an invoice. No one can do anything!!!!!!!!!!!! How *********** are you????????????????
SC
Sydne C's update08 Mar 2024, 19:07
Reviewer Update
My query was escalated yet again this morning and still no help!!!!!!!!!!! Does a customer really have to beg for help. No connection for 3 days. No one can send an invoice. No one can do anything!!!!!!!!!!!! How *********** are you????????????????
Net Nine Nine's replyOfficial
08 Mar 2024, 19:33Hi Sydne, our team has reached out to you a few times to discuss the outstanding balance and the minimum payment required for reconnection. Additionally, we have explained the cancellation fee as you had previously requested and informed you that an invoice will be sent to you as soon as it becomes available. We are here to help and would be happy to address any concerns or questions you may have. If you need any further assistance, please don't hesitate to reach out to our team on the number that was given.
Net Nine Nine's reply08 Mar 2024, 19:33
Official
Hi Sydne, our team has reached out to you a few times to discuss the outstanding balance and the minimum payment required for reconnection. Additionally, we have explained the cancellation fee as you had previously requested and informed you that an invoice will be sent to you as soon as it becomes available. We are here to help and would be happy to address any concerns or questions you may have. If you need any further assistance, please don't hesitate to reach out to our team on the number that was given.
SC
Sydne C's updateReviewer Update
08 Mar 2024, 19:53No they haven't. They sent 1 email and won't respond further. They won't sent invoice or give me a breakdown of why I have to pay over 2k for reconnection. They can't tell me anything and won't assist. What does a person have to do to get service?
SC
Sydne C's update08 Mar 2024, 19:53
Reviewer Update
No they haven't. They sent 1 email and won't respond further. They won't sent invoice or give me a breakdown of why I have to pay over 2k for reconnection. They can't tell me anything and won't assist. What does a person have to do to get service?
Net Nine Nine's replyOfficial
18 Mar 2024, 08:50Hi Sydne, your concerns are important to us, and we appreciate your patience as our team worked on resolving this issue. We hope it was resolved to your satisfaction.
Net Nine Nine's reply18 Mar 2024, 08:50
Official
Hi Sydne, your concerns are important to us, and we appreciate your patience as our team worked on resolving this issue. We hope it was resolved to your satisfaction.