MR
Mthuthuzeli R
1 reviews | Active since Jun 2020
06 Jan 2023, 16:05
Service breakdown
Payment made on 23/12/2022 and only went live on 31/12/2022 following numerous follow-ups. Technicians show up when they feel like it and the contact centre agents do not stick to their promises (with the exception of a few). My account was debited 3x monthly fee between 23/12/2022 and 05/01/2023. I am yet to receive my refund. Do not even bother asking for the managers’ details as “they are not allowed to give them out”. This has been a painful experience and a clear definition of “nothing good comes cheap”. It is quite sad that such a great initiative is being marred by shoddy service and disregard for people in the township.
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Replies (1)
Net Nine Nine's replyOfficial
09 Jan 2023, 07:12Hi there!
We are sincerely sorry for the trouble with your activation. Unfortunately, due to the new year, members of staff were still on leave, but we can absolutely arrange a call with a member of our team to get your issues sorted out. We assure you that any refund that you are owed will be processed and paid out.
Once again we are very sorry for the trouble with your line, but we'll definitely get this sorted out for you.
We are sincerely sorry for the trouble with your activation. Unfortunately, due to the new year, members of staff were still on leave, but we can absolutely arrange a call with a member of our team to get your issues sorted out. We assure you that any refund that you are owed will be processed and paid out.
Once again we are very sorry for the trouble with your line, but we'll definitely get this sorted out for you.
Net Nine Nine's reply09 Jan 2023, 07:12
Official
Hi there!
We are sincerely sorry for the trouble with your activation. Unfortunately, due to the new year, members of staff were still on leave, but we can absolutely arrange a call with a member of our team to get your issues sorted out. We assure you that any refund that you are owed will be processed and paid out.
Once again we are very sorry for the trouble with your line, but we'll definitely get this sorted out for you.
We are sincerely sorry for the trouble with your activation. Unfortunately, due to the new year, members of staff were still on leave, but we can absolutely arrange a call with a member of our team to get your issues sorted out. We assure you that any refund that you are owed will be processed and paid out.
Once again we are very sorry for the trouble with your line, but we'll definitely get this sorted out for you.