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Ntombi N
1 reviews | Active since Aug 2022
24 Aug 2022, 07:31
Service and payment process sucks!!
I have waited a full month to make payment! I had to spend extra money to buy data because I genuinely need the fibre. They now say my service has been suspended but I could not pay in the first place. I am absolutely appalled as I was looking forward to supporting this brand.
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
24 Aug 2022, 11:39Hello Ntombi.
We are very sorry about these struggles with payment. Our team is working on having this sorted out and they will be in touch with you during the day. We aim to have these processes sorted out so that trouble like this doesn't crop up in future.
We are very sorry about these struggles with payment. Our team is working on having this sorted out and they will be in touch with you during the day. We aim to have these processes sorted out so that trouble like this doesn't crop up in future.
Net Nine Nine's reply24 Aug 2022, 11:39
Official
Hello Ntombi.
We are very sorry about these struggles with payment. Our team is working on having this sorted out and they will be in touch with you during the day. We aim to have these processes sorted out so that trouble like this doesn't crop up in future.
We are very sorry about these struggles with payment. Our team is working on having this sorted out and they will be in touch with you during the day. We aim to have these processes sorted out so that trouble like this doesn't crop up in future.
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Ntombi N's updateReviewer Update
24 Aug 2022, 11:43I had already asked your Sales team for assistance 20 days ago and I followed up twice to no response. Now this will make my credit look bad and it’s not even my fault. Please advise when you can come and collect your router, I will look elsewhere
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Ntombi N's update24 Aug 2022, 11:43
Reviewer Update
I had already asked your Sales team for assistance 20 days ago and I followed up twice to no response. Now this will make my credit look bad and it’s not even my fault. Please advise when you can come and collect your router, I will look elsewhere
Net Nine Nine's replyOfficial
14 Feb 2023, 13:50Hi there Ntombi.
We're very sorry to hear about your experience and if you need assistance with anything, please reach out to us so we can have our teams assist right away and get any issues resolved as soon as possible.
We're very sorry to hear about your experience and if you need assistance with anything, please reach out to us so we can have our teams assist right away and get any issues resolved as soon as possible.
Net Nine Nine's reply14 Feb 2023, 13:50
Official
Hi there Ntombi.
We're very sorry to hear about your experience and if you need assistance with anything, please reach out to us so we can have our teams assist right away and get any issues resolved as soon as possible.
We're very sorry to hear about your experience and if you need assistance with anything, please reach out to us so we can have our teams assist right away and get any issues resolved as soon as possible.