Repeated Internet Outages Without Updates

I am writing to express my frustration regarding the repeated internet outages we experience, the most recent of which started on Saturday and remains unresolved. This has become a recurring issue every month, and it is unacceptable given the fees we pay regularly.

What makes matters worse is the lack of communication or timely updates from your side. Additionally, your technical team seems unable to diagnose or resolve the problem effectively.

As a paying customer, I expect reliable service and transparency. Please address this issue urgently, provide a detailed explanation of the cause, and share the steps being taken to ensure this does not happen again.