I
Ivannah
1 reviews | Active since Jul 2023
11 Mar 2026, 09:45
Remote work crippled by your unreliable “service”
I have contacted them for three days this week with the same issue each time (able to connect to my router but no internet is available) and each time I’m given a different reason as to why this has happened and that they will reactivate my line and that I need to give it 30minutes and my WiFi will be working again. This is not the case. I work remotely and having stable WiFi is a core requirement for my job.
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Replies (2)
Net Nine Nine's replyOfficial
11 Mar 2026, 09:47Hi Ivannah, we sincerely apologise for the frustration and inconvenience this has caused, especially as you rely on a stable connection to work remotely. This is certainly not the experience we want for our customers. Please send us a direct message with your account details and contact number so our technical team can urgently investigate your line and assist in restoring your connection as soon as possible. Thank you for your patience while we work to resolve this.
Net Nine Nine's reply11 Mar 2026, 09:47
Official
Hi Ivannah, we sincerely apologise for the frustration and inconvenience this has caused, especially as you rely on a stable connection to work remotely. This is certainly not the experience we want for our customers. Please send us a direct message with your account details and contact number so our technical team can urgently investigate your line and assist in restoring your connection as soon as possible. Thank you for your patience while we work to resolve this.
Net Nine Nine's replyOfficial
11 Mar 2026, 10:16 Thank you. Our team will assist you, as we have escalated the matter to our support team to investigate your line and provide the necessary assistance. We appreciate your patience while we work on resolving the issue.
Net Nine Nine's reply11 Mar 2026, 10:16
Official
Thank you. Our team will assist you, as we have escalated the matter to our support team to investigate your line and provide the necessary assistance. We appreciate your patience while we work on resolving the issue.