Regional office of Net 99 in FS, is better than Sandton Head Office.

They have the most unstable network connections in the Qwaqwa area in the Free State. As their customers in this area, we are currently experiencing even more longer, and even more frequent network cutoffs, because we are told they are building network expansion to Harrismith and Kestell. As paying customers, why should we be quiet and be expected to log network failures and get references as one Thapelo from their head office claimed I should have logged a fault when I complained on the more than four days I went to their offices. I escalated my complaint to his supervisor Buhle, and it didn't get better but even worse.

I take off my hat and commend the more junior staff at their Phuthaditjhaba office, that are led by a more professional and more consumer rights conscious "leader" of a lady called Mamokoena! She is a real junior leader, better trained and able than her head office managers.

Besides et 99 affordable pricing, Mamokoena and her team are the reason that we, the Qwaqwa customers, are still smiling and willing to pay for the compromised service. These to young marshalls here in Qwaqwa, take a punch on the chin daily, on behalf of Net 99. If I was a billionaire, I would offer them immediate employment as soon as YESTERDAY, for their bravery, professionalism and efficiency.