MM
Moipone M

1 reviews | Active since Jan 2021

30 Jan 2024, 08:33

Refund me my bank charges

I need you guys to pay me back my bank charges. My debit date is the 25th and you don't debit my account. I then call you call center every month and make a peaches payment but you still go on the 29 and the 30 to try and debit my account and I paid on the 25th. I went to your branch in Kagiso still you try to debit my account again and again. I showed the manager the bank statement. This is affecting my credit score and makes more bank charges. So I want you to pay me back my bank charges from October to January every month I get charged R105 for the payment that I have already made. I'm tired of this.

0
Replies (3)
Net Nine Nine
Net Nine Nine's reply30 Jan 2024, 08:39
Official
Hi Moipone, we're truly sorry to hear about your experience and it's not how we want our customers to feel. Please know that our team is here to help and we'll be reaching out shortly to assist you in any way we can. 
MM
Moipone M's update30 Jan 2024, 10:23
Reviewer Update
Thank you so much for your prompt response. My query was resolved in less than an hour. All bank charges are reimbursed and I'm so happy.
Net Nine Nine
Net Nine Nine's reply30 Jan 2024, 10:35
Official
We are happy to hear that our team assisted you!