GM
George M
1 reviews | Active since Aug 2013
19 Aug 2025, 10:15
Profit over Delivery
After staying 4 days without connectivity, we got connected on Thursday, 14th, but the connection only lasted for 4 days. Since Monday the 18th, we have no connection.
I need to know, are we going to have intermittent connectivity due to the incompetence of the workmanship, or just that you put profit over customer satisfaction.
The other issue is how bad the connection at the pole looks. I have pictures.
Helpful (0)
Replies (6)0
Replies (6)GM
George M's updateReviewer Update
19 Aug 2025, 10:17Look at how bad the wires look.WhatsApp Image 2025-08-19 at 10.02.52_9100b595.jpg 737.22 KB
GM
George M's update19 Aug 2025, 10:17
Reviewer Update
Look at how bad the wires look.WhatsApp Image 2025-08-19 at 10.02.52_9100b595.jpg 737.22 KB
Net Nine Nine's replyOfficial
19 Aug 2025, 10:20Hi George!
We're truly sorry to hear about your experience and the ongoing connectivity issues you've faced. This is not the standard of service we aim to deliver and we understand how frustrating and disruptive this must be.
Please be assured that your concerns both about the intermittent service and the quality of the installation at the pole are being taken seriously.
Our goal is always to provide reliable, long-term connectivity and we want to ensure your service is not just restored, but stable going forward.
We will follow up with you directly to get this resolved as quickly as possible.
We're truly sorry to hear about your experience and the ongoing connectivity issues you've faced. This is not the standard of service we aim to deliver and we understand how frustrating and disruptive this must be.
Please be assured that your concerns both about the intermittent service and the quality of the installation at the pole are being taken seriously.
Our goal is always to provide reliable, long-term connectivity and we want to ensure your service is not just restored, but stable going forward.
We will follow up with you directly to get this resolved as quickly as possible.
Net Nine Nine's reply19 Aug 2025, 10:20
Official
Hi George!
We're truly sorry to hear about your experience and the ongoing connectivity issues you've faced. This is not the standard of service we aim to deliver and we understand how frustrating and disruptive this must be.
Please be assured that your concerns both about the intermittent service and the quality of the installation at the pole are being taken seriously.
Our goal is always to provide reliable, long-term connectivity and we want to ensure your service is not just restored, but stable going forward.
We will follow up with you directly to get this resolved as quickly as possible.
We're truly sorry to hear about your experience and the ongoing connectivity issues you've faced. This is not the standard of service we aim to deliver and we understand how frustrating and disruptive this must be.
Please be assured that your concerns both about the intermittent service and the quality of the installation at the pole are being taken seriously.
Our goal is always to provide reliable, long-term connectivity and we want to ensure your service is not just restored, but stable going forward.
We will follow up with you directly to get this resolved as quickly as possible.
GM
George M's updateReviewer Update
20 Aug 2025, 07:55It has come to our attention that, due to how bad the connections on the pole look, each time one line is working and someone reports a fault, the technicians would fix the other complainant's line with the one that is working. So the lines are only fixed temporarily instead of keeping the lines open. At this point you are just making your customers more angrier as they don't want to see technicians in the area.
GM
George M's update20 Aug 2025, 07:55
Reviewer Update
It has come to our attention that, due to how bad the connections on the pole look, each time one line is working and someone reports a fault, the technicians would fix the other complainant's line with the one that is working. So the lines are only fixed temporarily instead of keeping the lines open. At this point you are just making your customers more angrier as they don't want to see technicians in the area.
Net Nine Nine's replyOfficial
20 Aug 2025, 08:27Hi George, well noted, we will work on the connection on the pole to improve network performance. Before we do so, we will communicate with the clients as downtime during the fix will be expected.
Net Nine Nine's reply20 Aug 2025, 08:27
Official
Hi George, well noted, we will work on the connection on the pole to improve network performance. Before we do so, we will communicate with the clients as downtime during the fix will be expected.
GM
George M's updateReviewer Update
20 Aug 2025, 08:44We already having downtime, it is not like my connection is working.
GM
George M's update20 Aug 2025, 08:44
Reviewer Update
We already having downtime, it is not like my connection is working.
GM
George M's updateReviewer Update
20 Aug 2025, 08:48Do you know how frustrating it is to pay for a service you are not using? Come month-end, you want your full monthly subscription for a service that is not there. Who is fooling who?
GM
George M's update20 Aug 2025, 08:48
Reviewer Update
Do you know how frustrating it is to pay for a service you are not using? Come month-end, you want your full monthly subscription for a service that is not there. Who is fooling who?