Hellopeter
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kM
kagiso M

1 reviews | Active since Oct 2009

02 Apr 2026, 13:18

POOR SERVICE,NO CONNECTION OR SLOW CONNECTION,UPGRADING HAS MADE LITTLE OR NO DIFFERENCE

I had the worst service with net nine. Right now, it takes so long to connect. There is always one problem or the other. I've upgraded my service to a quicker connection, but guess what, it's even slower and always has connection problems. I write them an email, they respond by saying the problem has been resolved, only to enjoy uninterrupted connection for 1 -2 hours before the same problem, of no connection, slow connection or something else. I am frustrated because I don't know what we are paying for when 60-70% of the time there is a problem. When you call the call centre, you will be caller number 40, and that takes time. They never have a permanent solution, and it takes days for them to even respond to your quiry

0
Replies (3)
Net Nine Nine
Net Nine Nine's reply02 Apr 2026, 13:41
Official
Hi Kagiso, we sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide to our customers.We understand how disappointing it must be to continue experiencing connection issues even after upgrading your service. Please be assured that your concern will be escalated to the relevant technical team for further investigation to ensure a more permanent solution.Kindly share your account details or contact information with us so that we can review your line and assist you as soon as possible. We appreciate your patience and the opportunity to make this right.
kM
kagiso M's update05 Apr 2026, 12:17
Reviewer Update
This is my serial number ALCLB***. I work from home, and constatntly have to make excuses .
kM
kagiso M's update12 Apr 2026, 12:18
Reviewer Update
Net nine Finaly responded in a satisfactory manner , teo technicians were deployed .,the looked at my router and said there was nothing physically wrong , but thought it was rather the configuration. They immediately called someone on the other line to reconfigure the line . It has been working good ever since . I'm satisfied with their response but it's disappointing that it had to take HelloPeter to get a response.