RT
Rachel T
1 reviews | Active since Sept 2024
04 Sept 2025, 15:51
Poor service rendering
They have poor services their agents also sell lies and they request a payment before they deliver their services and when you have a query they end up not answering my calls after they deducted my money double and not yet install their router and kept on saying they are coming with no avail
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
04 Sept 2025, 15:55Hi Rachel!
We’re truly sorry to hear about your experience as this is not the level of service we aim to provide and we completely understand your frustration.
What you've described is deeply concerning and we’d like to investigate this matter urgently. We've alerted our support team who will be in touch with you shortly to assist you promptly.
We’re committed to resolving this issue and restoring your trust in our service. Thank you for bringing this to our attention your feedback helps us do better.
We’re truly sorry to hear about your experience as this is not the level of service we aim to provide and we completely understand your frustration.
What you've described is deeply concerning and we’d like to investigate this matter urgently. We've alerted our support team who will be in touch with you shortly to assist you promptly.
We’re committed to resolving this issue and restoring your trust in our service. Thank you for bringing this to our attention your feedback helps us do better.
Net Nine Nine's reply04 Sept 2025, 15:55
Official
Hi Rachel!
We’re truly sorry to hear about your experience as this is not the level of service we aim to provide and we completely understand your frustration.
What you've described is deeply concerning and we’d like to investigate this matter urgently. We've alerted our support team who will be in touch with you shortly to assist you promptly.
We’re committed to resolving this issue and restoring your trust in our service. Thank you for bringing this to our attention your feedback helps us do better.
We’re truly sorry to hear about your experience as this is not the level of service we aim to provide and we completely understand your frustration.
What you've described is deeply concerning and we’d like to investigate this matter urgently. We've alerted our support team who will be in touch with you shortly to assist you promptly.
We’re committed to resolving this issue and restoring your trust in our service. Thank you for bringing this to our attention your feedback helps us do better.
RT
Rachel T's updateReviewer Update
04 Sept 2025, 17:14Currently they did manage to communicate and sent me proof of payment for my refund and promised to deliver by tomorrow awaits for the results and will take it from there after
RT
Rachel T's update04 Sept 2025, 17:14
Reviewer Update
Currently they did manage to communicate and sent me proof of payment for my refund and promised to deliver by tomorrow awaits for the results and will take it from there after
Net Nine Nine's replyOfficial
04 Sept 2025, 18:03Please do advise us if you require further assistance, we are always ready to assist!
Net Nine Nine's reply04 Sept 2025, 18:03
Official
Please do advise us if you require further assistance, we are always ready to assist!