AP
Alida P
1 reviews | Active since May 2025
13 May 2025, 12:35
Poor service received from Nent Nine Nine
Net Nine Nine, the worst company to do business!! They apparently don't do statement. I tried to change my banking details with them since March 2023. They still try to take a debit order from my old account. I have sent them numerous emails, calls, WhatsApp messages, but they still don't adhere to my request. I am scared if i terminate with them that they will still take debit orders from my old account. I am working on a TPFA system and the account can't be closed due to Net Nine Nine taking debit orders from this account.
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Replies (4)AP
Alida P's updateReviewer Update
13 May 2025, 12:47Sorry for the error on the date. I have tried to cancel my debit order since March 2024, and not 2023!
AP
Alida P's update13 May 2025, 12:47
Reviewer Update
Sorry for the error on the date. I have tried to cancel my debit order since March 2024, and not 2023!
Net Nine Nine's replyOfficial
13 May 2025, 12:57Hi there Alida.
We're very sorry for this and it's absolutely not how we want to make our customers feel. This billing issue is definitely a big one and we're very sorry this wasn't corrected sooner. Our team is taking a look at your account, and someone should be in touch to rectify these faults soon.
In future, if you ever need assistance, our Social Media Platforms are a good way to get our attention too. Our team is happy to assist, and we're going to do our best to get this sorted out as soon as possible.
We're very sorry for this and it's absolutely not how we want to make our customers feel. This billing issue is definitely a big one and we're very sorry this wasn't corrected sooner. Our team is taking a look at your account, and someone should be in touch to rectify these faults soon.
In future, if you ever need assistance, our Social Media Platforms are a good way to get our attention too. Our team is happy to assist, and we're going to do our best to get this sorted out as soon as possible.
Net Nine Nine's reply13 May 2025, 12:57
Official
Hi there Alida.
We're very sorry for this and it's absolutely not how we want to make our customers feel. This billing issue is definitely a big one and we're very sorry this wasn't corrected sooner. Our team is taking a look at your account, and someone should be in touch to rectify these faults soon.
In future, if you ever need assistance, our Social Media Platforms are a good way to get our attention too. Our team is happy to assist, and we're going to do our best to get this sorted out as soon as possible.
We're very sorry for this and it's absolutely not how we want to make our customers feel. This billing issue is definitely a big one and we're very sorry this wasn't corrected sooner. Our team is taking a look at your account, and someone should be in touch to rectify these faults soon.
In future, if you ever need assistance, our Social Media Platforms are a good way to get our attention too. Our team is happy to assist, and we're going to do our best to get this sorted out as soon as possible.
AP
Alida P's updateReviewer Update
14 May 2025, 14:56Good day, thank you to Lilitha from the billing team who assisted me with my query immediately after posting my grievance on Hellopeter. Please get rid of your useless employees who don't care about client service! 18 months to sort my account query out. I am still waiting to see if the debit order is cancelled as promised and moved to my new account as requested. Lilitha was very helpful! Thank you Lilitha. Will only work with you in future.
AP
Alida P's update14 May 2025, 14:56
Reviewer Update
Good day, thank you to Lilitha from the billing team who assisted me with my query immediately after posting my grievance on Hellopeter. Please get rid of your useless employees who don't care about client service! 18 months to sort my account query out. I am still waiting to see if the debit order is cancelled as promised and moved to my new account as requested. Lilitha was very helpful! Thank you Lilitha. Will only work with you in future.
Net Nine Nine's replyOfficial
14 May 2025, 16:01We are glad we were able to assist you and Thank You for choosing Net Nine Nine!
Net Nine Nine's reply14 May 2025, 16:01
Official
We are glad we were able to assist you and Thank You for choosing Net Nine Nine!