Poor service delivery.

From Garankuwa unit 17,internet access has been down since this morning have been doing repeated calls and uprto 16-24 as I write this the issue is still not resolved. Only told now that there has been cable theft but what suprice me is that my neighbors network is function very well and my friends on the other side. How does one spends over 12 hours with no connection and no communication whatsoever. We have to find alternative internet at a cost and there is no reimbur*****t for time lost. I feel **** tro about cables, normally the problem affects both of us meaning my neighbor. Not me alone.