LS
Lerato S
1 reviews | Active since May 2022
08 Apr 2024, 20:08
Poor service and *********** staff. Cant allocate payments and cutting off WI-FI of customers who have paid accounts in advance!!!
Very poor service. My Wi-Fi is cut off 3 times in a month after i have paid 3 months in advance. Accounts dept cant reconcile payments, Empty promises from Net nine nine staff about correcting accounts. I cant work because my Wi-Fi is cut due to *********** accounts dept . Very disappointed!!!
Helpful (0)
Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
08 Apr 2024, 20:23Hi there Lerato.
Our team is very sorry to hear that this has happened. We will make sure our Billing Team makes contact in the morning to get this sorted out and to get you online.
We're very sorry this happened, but thank you for bringing this to our attention so we can get it sorted out.
Our team is very sorry to hear that this has happened. We will make sure our Billing Team makes contact in the morning to get this sorted out and to get you online.
We're very sorry this happened, but thank you for bringing this to our attention so we can get it sorted out.
Net Nine Nine's reply08 Apr 2024, 20:23
Official
Hi there Lerato.
Our team is very sorry to hear that this has happened. We will make sure our Billing Team makes contact in the morning to get this sorted out and to get you online.
We're very sorry this happened, but thank you for bringing this to our attention so we can get it sorted out.
Our team is very sorry to hear that this has happened. We will make sure our Billing Team makes contact in the morning to get this sorted out and to get you online.
We're very sorry this happened, but thank you for bringing this to our attention so we can get it sorted out.
LS
Lerato S's updateReviewer Update
08 Apr 2024, 20:30I need to work. Why should i stay the whole night without my connection when i have paid my account in full.
This is not acceptable!!!! MY WHOLE HOUSE RUNS WITH THE WIFI!!!
This is not acceptable!!!! MY WHOLE HOUSE RUNS WITH THE WIFI!!!
LS
Lerato S's update08 Apr 2024, 20:30
Reviewer Update
I need to work. Why should i stay the whole night without my connection when i have paid my account in full.
This is not acceptable!!!! MY WHOLE HOUSE RUNS WITH THE WIFI!!!
This is not acceptable!!!! MY WHOLE HOUSE RUNS WITH THE WIFI!!!
LS
Lerato S's updateReviewer Update
08 Apr 2024, 20:32if i have to escalate to your CEO-MR ALBERT OOSTHUYSEN ,i will!!! This is happening for the 3rd time in one month...
LS
Lerato S's update08 Apr 2024, 20:32
Reviewer Update
if i have to escalate to your CEO-MR ALBERT OOSTHUYSEN ,i will!!! This is happening for the 3rd time in one month...
Net Nine Nine's replyOfficial
09 Apr 2024, 14:36Hi Lerato, our team has reached out to understand and resolve your query.
Net Nine Nine's reply09 Apr 2024, 14:36
Official
Hi Lerato, our team has reached out to understand and resolve your query.