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nico S
1 reviews | Active since Mar 2020
02 Aug 2025, 09:26
Poor service
Very poor Pay every month on the 25 -26 and get disconnected on last day of monht and gets told no payments recieved and I have to call in all the time caller 16 send a whatsapp to then and im told its on and its still off they increase the payment every 2-3 months and tells us the speed goes up but when u do speed test its the same are we getting ****ed or what
Helpful (0)
Replies (5)0
Replies (5)
Net Nine Nine's replyOfficial
02 Aug 2025, 09:40Hi Nico!
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the standard we aim to deliver.
We understand how disruptive it can be to face service interruptions especially after making payment. Please note that service suspensions can sometimes occur due to delays in automated payment confirmations or technical issues and we're actively working to improve this process.
Regarding the speed and pricing changes, we strive to enhance our network capacity and performance and any adjustments are meant to reflect improvements in service delivery. However, we take your concerns seriously, and we'd like to investigate your specific case further.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the standard we aim to deliver.
We understand how disruptive it can be to face service interruptions especially after making payment. Please note that service suspensions can sometimes occur due to delays in automated payment confirmations or technical issues and we're actively working to improve this process.
Regarding the speed and pricing changes, we strive to enhance our network capacity and performance and any adjustments are meant to reflect improvements in service delivery. However, we take your concerns seriously, and we'd like to investigate your specific case further.
Net Nine Nine's reply02 Aug 2025, 09:40
Official
Hi Nico!
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the standard we aim to deliver.
We understand how disruptive it can be to face service interruptions especially after making payment. Please note that service suspensions can sometimes occur due to delays in automated payment confirmations or technical issues and we're actively working to improve this process.
Regarding the speed and pricing changes, we strive to enhance our network capacity and performance and any adjustments are meant to reflect improvements in service delivery. However, we take your concerns seriously, and we'd like to investigate your specific case further.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you've experienced, this is certainly not the standard we aim to deliver.
We understand how disruptive it can be to face service interruptions especially after making payment. Please note that service suspensions can sometimes occur due to delays in automated payment confirmations or technical issues and we're actively working to improve this process.
Regarding the speed and pricing changes, we strive to enhance our network capacity and performance and any adjustments are meant to reflect improvements in service delivery. However, we take your concerns seriously, and we'd like to investigate your specific case further.
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nico S's updateReviewer Update
02 Aug 2025, 10:32One hour later i was promised its connected still waiting very poor service very poor would not recomend anyone to this isp if it contuines like this
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nico S's update02 Aug 2025, 10:32
Reviewer Update
One hour later i was promised its connected still waiting very poor service very poor would not recomend anyone to this isp if it contuines like this
Net Nine Nine's replyOfficial
02 Aug 2025, 10:39What you’ve described is not the level of service we strive to provide and we take your concerns seriously. We understand that being told your service is active, only to continue waiting, is unacceptable. We are committed to resolving and improving your experience.
Net Nine Nine's reply02 Aug 2025, 10:39
Official
What you’ve described is not the level of service we strive to provide and we take your concerns seriously. We understand that being told your service is active, only to continue waiting, is unacceptable. We are committed to resolving and improving your experience.
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nico S's updateReviewer Update
02 Aug 2025, 10:40Im already lookimg at other isp
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nico S's update02 Aug 2025, 10:40
Reviewer Update
Im already lookimg at other isp
Net Nine Nine's replyOfficial
02 Aug 2025, 10:58We truly regret that your recent experience has led you to consider other providers. Our team is ready to assist and ensure that any outstanding issues are resolved as quickly and smoothly as possible.
Net Nine Nine's reply02 Aug 2025, 10:58
Official
We truly regret that your recent experience has led you to consider other providers. Our team is ready to assist and ensure that any outstanding issues are resolved as quickly and smoothly as possible.