FM
Faith M
1 reviews | Active since Aug 2025
29 Aug 2025, 14:25
Poor service
Good day I have a complain on Monday my mother went to Botleng net99 store to register for WiFi one of the agent nokulunga helped her but the service was very poor because they debited twice and now when we request for the refund she not taking our calls and on Monday she was very drunk and today when I went there I got assisted by her manager but at first she couldn't login on my account because nokulunga put the wrong number.... I want my money and I want it by Monday and you can't risk with customers money when you drunk....this is the last money I had I want my money back
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Net Nine Nine's replyOfficial
29 Aug 2025, 14:31Hi Faith!
This is deeply concerning and we want to start by sincerely apologising. No customer should ever have to go through what you’ve described.
What happened is unacceptable, especially when it involves your hard-earned money and trust. We’ve already flagged this with our senior management and it’s being treated as a priority. The issue with the double debit, incorrect contact details and poor conduct will all be fully investigated. Our team will make contact with you to resolve the matter promptly.
This is deeply concerning and we want to start by sincerely apologising. No customer should ever have to go through what you’ve described.
What happened is unacceptable, especially when it involves your hard-earned money and trust. We’ve already flagged this with our senior management and it’s being treated as a priority. The issue with the double debit, incorrect contact details and poor conduct will all be fully investigated. Our team will make contact with you to resolve the matter promptly.
Net Nine Nine's reply29 Aug 2025, 14:31
Official
Hi Faith!
This is deeply concerning and we want to start by sincerely apologising. No customer should ever have to go through what you’ve described.
What happened is unacceptable, especially when it involves your hard-earned money and trust. We’ve already flagged this with our senior management and it’s being treated as a priority. The issue with the double debit, incorrect contact details and poor conduct will all be fully investigated. Our team will make contact with you to resolve the matter promptly.
This is deeply concerning and we want to start by sincerely apologising. No customer should ever have to go through what you’ve described.
What happened is unacceptable, especially when it involves your hard-earned money and trust. We’ve already flagged this with our senior management and it’s being treated as a priority. The issue with the double debit, incorrect contact details and poor conduct will all be fully investigated. Our team will make contact with you to resolve the matter promptly.