MM
Matlakala M
1 reviews | Active since Aug 2016
10 Mar 2026, 15:45
Poor service
My WiFi has been down for 2 days now. I have tried reporting it but the consultant at support keeps dropping my call without any feedback. The guy by the name of Kananelo. This is so pathetic as I can't even do my work from home but I have a WiFi. I'm very ****ed 😡
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Net Nine Nine's replyOfficial
10 Mar 2026, 15:50Hi Matlakala!
We are really sorry to hear about your experience and the frustration caused by being without service for the past two days. We completely understand how disruptive this can be especially when you rely on your connection to work from home. This is certainly not the level of service we aim to provide and we apologise if your calls were disconnected while trying to get assistance. Your feedback regarding the interaction with our support team has been noted and will be escalated internally for review.
We are really sorry to hear about your experience and the frustration caused by being without service for the past two days. We completely understand how disruptive this can be especially when you rely on your connection to work from home. This is certainly not the level of service we aim to provide and we apologise if your calls were disconnected while trying to get assistance. Your feedback regarding the interaction with our support team has been noted and will be escalated internally for review.
Net Nine Nine's reply10 Mar 2026, 15:50
Official
Hi Matlakala!
We are really sorry to hear about your experience and the frustration caused by being without service for the past two days. We completely understand how disruptive this can be especially when you rely on your connection to work from home. This is certainly not the level of service we aim to provide and we apologise if your calls were disconnected while trying to get assistance. Your feedback regarding the interaction with our support team has been noted and will be escalated internally for review.
We are really sorry to hear about your experience and the frustration caused by being without service for the past two days. We completely understand how disruptive this can be especially when you rely on your connection to work from home. This is certainly not the level of service we aim to provide and we apologise if your calls were disconnected while trying to get assistance. Your feedback regarding the interaction with our support team has been noted and will be escalated internally for review.