M
Motsie
1 reviews | Active since Jul 2025
15 Jul 2025, 22:57
Poor network service...
Poor network service provider *********** customer service agents... For the late 2 weeks I was not able to use their services as my router kicked my password out of all the devices I'm using ... I called them since day 1 stayed on live for more than 2 hours then these consultants they put me on hold saying they trying to fix my line after that 2 hours straight they just hung up even now I have not used my WiFi for 2 weeks now but I paid in full I ask then to send maintenance team even now they haven't .. this will escalate to me following them at their branch in Kagiso mall and swearing at cos I've been there for couple of days now but yet still I'm not being helped please help me
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Net Nine Nine's replyOfficial
16 Jul 2025, 07:43Good morning Motsie.
We're so sorry to hear that you haven't been assisted in good time. We've alerted our team to your request and we'll make sure you're contacted this morning to troubleshoot and address the issue affecting your line. Thank you for bringing this to our attention so we can get you the service you deserve.
We're so sorry to hear that you haven't been assisted in good time. We've alerted our team to your request and we'll make sure you're contacted this morning to troubleshoot and address the issue affecting your line. Thank you for bringing this to our attention so we can get you the service you deserve.
Net Nine Nine's reply16 Jul 2025, 07:43
Official
Good morning Motsie.
We're so sorry to hear that you haven't been assisted in good time. We've alerted our team to your request and we'll make sure you're contacted this morning to troubleshoot and address the issue affecting your line. Thank you for bringing this to our attention so we can get you the service you deserve.
We're so sorry to hear that you haven't been assisted in good time. We've alerted our team to your request and we'll make sure you're contacted this morning to troubleshoot and address the issue affecting your line. Thank you for bringing this to our attention so we can get you the service you deserve.