IR
Itumeleng R

1 reviews | Active since Oct 2021

24 Apr 2026, 09:20

Poor network and Pathetic Customer service and the lie you peddle to attract business.

Ever since I complained about my being unable to stream dstv and I'm doing sublimation printing using pictures, so am using a lot of apps to edit my pictures, now I also can't access other apps on my phone and laptop, ì have to buy data even though I have internet at home, I'm working from home. And the *** number they claim is a toll free number it's not, I complained about it too and nothing has been done about it. I used Rain for the past 4 years never experienced this ****py customer service. Will never recommend anyone to use, your customer service leaves much to be desired, I'm still of the opinion that they don't care cause they're serving the poor black community hence the ******** attitude they adopted towards their customers.

0
Replies (4)
Net Nine Nine
Net Nine Nine's reply24 Apr 2026, 09:22
Official
Hi Itumeleng, we’re really sorry to hear about your experience—especially since you rely on your connection for work. Being unable to access apps, stream, or work properly is extremely frustrating, and we understand why you feel this way.
Please know that at Net Nine Nine, we take feedback like this seriously. The issues you’re describing could be related to network stability, line faults, or router/configuration problems. Still, they should have been addressed promptly—along with your concerns about support and the call line.
We want to assist in resolving this as a priority. Please share your account details or ticket reference so we can escalate your case immediately and have a technician or support specialist investigate thoroughly.
We also want to be clear: we are committed to serving all our communities with respect and quality service, and we regret that your experience has made you feel otherwise.
IR
Itumeleng R's update24 Apr 2026, 09:34
Reviewer Update
I wrote my cell number and my ID number, what else do you need, my name is also there.
IR
Itumeleng R's update24 Apr 2026, 09:36
Reviewer Update
ITUMELENG VICTOR RAMAKOBYA, ID NUMBER ***, CELL ***
Net Nine Nine
Net Nine Nine's reply24 Apr 2026, 10:00
Official
 Thank you. I have escalated your query to our support team, and they will assist you shortly.