1 reviews | Active since Jun 2024
poor installation
I paid the required upfront amount for installation, and a team was sent to my premises to carry out the installation. However, they were unable to complete the process due to a connection issue at the pole. I was informed that technicians would be dispatched to resolve the issue.
Unfortunately, as of today, no technician has arrived, and I have not received any communication or update regarding the status of my installation. This delay and lack of follow-up are highly disappointing, especially considering that payment has already been made.
I kindly request that this matter be treated as urgent. Please provide immediate feedback on when the issue will be resolved or advise on the next steps. If the installation cannot be completed promptly, I would appreciate guidance on a possible refund.
We sincerely apologise for the service you have received. I have forwarded your details to our installations department and asked for them to contact you as soon as possible.
We sincerely apologise for the service you have received. I have forwarded your details to our installations department and asked for them to contact you as soon as possible.
I would also like to extend special thanks to Ms. Zanele Thwala and the entire team involved for their dedication and efforts in ensuring that my connection was successfully completed. Your professionalism and commitment to resolving the matter are truly commendable.
Thank you once again for the excellent service.
I would also like to extend special thanks to Ms. Zanele Thwala and the entire team involved for their dedication and efforts in ensuring that my connection was successfully completed. Your professionalism and commitment to resolving the matter are truly commendable.
Thank you once again for the excellent service.