Poor Customer Service / Possible lack of consultant training

I always have to call these people for the same thing. I called to downgrade in Jan, i wasn't downgraded instead my intermet got suspended. I called to check why i got suspended they said it was because of payment and this was because they didn't downgrade my line from 100 to 50 speed. I called again to ask why i didnt get downgraded they then downgrqded me to a 20/10 speed instead of 50/50 speed. I guess for one to get proper service from these guys one needs to over spend on airtime 🤦🏽♂️🤦🏽♂️ YOH! I am tired of calling, clearly it looks like the consultants don't get proper training if they can't help with such simple things or maybe listening isn't a skill at N99.