DM
DIMAKATSO M
1 reviews | Active since May 2019
06 Apr 2026, 13:31
Poor Customer Service
Waited five days for a technician to come fix our problem after going to their branch in Welkom to report on Wednesday the 01.04.2026. Called their toll free number *** REF331520 but even after all my efforts to understand how they can specify 72hrs but not pick up their phones. Someone came today 06.04.2026 and told my elderly mother not to touch the cable, seemingly its a temporarily fix. This is apart from the fact that the Wi-Fi only works from 8am on a daily basis.
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Net Nine Nine's replyOfficial
06 Apr 2026, 13:36Good day Dimakatso.
Thank you for sharing your experience, and we sincerely apologize for the delays and inconvenience you’ve faced. We understand how frustrating it must have been to wait several days for a technician, especially when the service timeline communicated did not match your expectations. We also recognize your concerns regarding the temporary fix and the limited hours of connectivity. This is not the standard of service we aim to provide, and your feedback has been escalated to our technical and operations teams for urgent review.
Our goal is to resolve your issue fully and ensure a reliable connection. A member of our team will follow up with you promptly to arrange a permanent solution and provide clear guidance for ongoing support.
Thank you for your patience, and we appreciate the opportunity to make this right.
Thank you for sharing your experience, and we sincerely apologize for the delays and inconvenience you’ve faced. We understand how frustrating it must have been to wait several days for a technician, especially when the service timeline communicated did not match your expectations. We also recognize your concerns regarding the temporary fix and the limited hours of connectivity. This is not the standard of service we aim to provide, and your feedback has been escalated to our technical and operations teams for urgent review.
Our goal is to resolve your issue fully and ensure a reliable connection. A member of our team will follow up with you promptly to arrange a permanent solution and provide clear guidance for ongoing support.
Thank you for your patience, and we appreciate the opportunity to make this right.
Net Nine Nine's reply06 Apr 2026, 13:36
Official
Good day Dimakatso.
Thank you for sharing your experience, and we sincerely apologize for the delays and inconvenience you’ve faced. We understand how frustrating it must have been to wait several days for a technician, especially when the service timeline communicated did not match your expectations. We also recognize your concerns regarding the temporary fix and the limited hours of connectivity. This is not the standard of service we aim to provide, and your feedback has been escalated to our technical and operations teams for urgent review.
Our goal is to resolve your issue fully and ensure a reliable connection. A member of our team will follow up with you promptly to arrange a permanent solution and provide clear guidance for ongoing support.
Thank you for your patience, and we appreciate the opportunity to make this right.
Thank you for sharing your experience, and we sincerely apologize for the delays and inconvenience you’ve faced. We understand how frustrating it must have been to wait several days for a technician, especially when the service timeline communicated did not match your expectations. We also recognize your concerns regarding the temporary fix and the limited hours of connectivity. This is not the standard of service we aim to provide, and your feedback has been escalated to our technical and operations teams for urgent review.
Our goal is to resolve your issue fully and ensure a reliable connection. A member of our team will follow up with you promptly to arrange a permanent solution and provide clear guidance for ongoing support.
Thank you for your patience, and we appreciate the opportunity to make this right.