IB
Isaac B
1 reviews | Active since Mar 2026
26 May 2026, 16:47
Poor customer service
I have been having a slow internet connection for the past two days and the consultant doesn’t even seem to know what they are doing or care. They always say they will reset the system but nothing changes. The names of the consultants are Ayanda and Tumelo.
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Net Nine Nine's replyOfficial
26 May 2026, 17:10Good afternoon Isaac
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the slow internet connection and the experience you had with our support team. This is not the level of service we aim to provide.
We have located your account and noted that there was no active support ticket logged for this matter. A ticket has now been logged on your behalf, and our technical team will investigate the issue further.
Please note that our average restoration time for network-related faults is up to 72 hours. We have also shared your feedback regarding the consultants mentioned with the relevant team for internal review.
We appreciate your patience and understanding while we work to resolve this matter.
Ticket no: #355135
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the slow internet connection and the experience you had with our support team. This is not the level of service we aim to provide.
We have located your account and noted that there was no active support ticket logged for this matter. A ticket has now been logged on your behalf, and our technical team will investigate the issue further.
Please note that our average restoration time for network-related faults is up to 72 hours. We have also shared your feedback regarding the consultants mentioned with the relevant team for internal review.
We appreciate your patience and understanding while we work to resolve this matter.
Ticket no: #355135
Net Nine Nine's reply26 May 2026, 17:10
Official
Good afternoon Isaac
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the slow internet connection and the experience you had with our support team. This is not the level of service we aim to provide.
We have located your account and noted that there was no active support ticket logged for this matter. A ticket has now been logged on your behalf, and our technical team will investigate the issue further.
Please note that our average restoration time for network-related faults is up to 72 hours. We have also shared your feedback regarding the consultants mentioned with the relevant team for internal review.
We appreciate your patience and understanding while we work to resolve this matter.
Ticket no: #355135
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the slow internet connection and the experience you had with our support team. This is not the level of service we aim to provide.
We have located your account and noted that there was no active support ticket logged for this matter. A ticket has now been logged on your behalf, and our technical team will investigate the issue further.
Please note that our average restoration time for network-related faults is up to 72 hours. We have also shared your feedback regarding the consultants mentioned with the relevant team for internal review.
We appreciate your patience and understanding while we work to resolve this matter.
Ticket no: #355135