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Diego M
1 reviews | Active since Feb 2020
23 Mar 2026, 10:54
Poor connection
I've been calling since yesterday about my network connection and still there's no change it's still giving me problems... It connects for about 20mins and disconnects for about 2 mins and connects again, can someone please sort out this mess and yet there's no compensation or resolution yet we are paying clients and never skip a payment
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Replies (3)
Net Nine Nine's replyOfficial
23 Mar 2026, 10:59Hi Diego!
We are really sorry for the frustration this has caused and we understand how disruptive an unstable connection can be especially when you rely on it daily.The intermittent connectivity you are experiencing (disconnecting and reconnecting) is not the standard we aim to provide. Our team would like to urgently investigate and resolve this for you and will be in touch to assist soon.
We are really sorry for the frustration this has caused and we understand how disruptive an unstable connection can be especially when you rely on it daily.The intermittent connectivity you are experiencing (disconnecting and reconnecting) is not the standard we aim to provide. Our team would like to urgently investigate and resolve this for you and will be in touch to assist soon.
Net Nine Nine's reply23 Mar 2026, 10:59
Official
Hi Diego!
We are really sorry for the frustration this has caused and we understand how disruptive an unstable connection can be especially when you rely on it daily.The intermittent connectivity you are experiencing (disconnecting and reconnecting) is not the standard we aim to provide. Our team would like to urgently investigate and resolve this for you and will be in touch to assist soon.
We are really sorry for the frustration this has caused and we understand how disruptive an unstable connection can be especially when you rely on it daily.The intermittent connectivity you are experiencing (disconnecting and reconnecting) is not the standard we aim to provide. Our team would like to urgently investigate and resolve this for you and will be in touch to assist soon.
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Diego M's updateReviewer Update
23 Mar 2026, 11:04How soon is soon , I've been experiencing this since Friday even I can't even watch/stream television due to this issue
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Diego M's update23 Mar 2026, 11:04
Reviewer Update
How soon is soon , I've been experiencing this since Friday even I can't even watch/stream television due to this issue
Net Nine Nine's replyOfficial
23 Mar 2026, 11:06Our team has received your query and will reach out to you shortly.
Net Nine Nine's reply23 Mar 2026, 11:06
Official
Our team has received your query and will reach out to you shortly.