Please help me sort net99 Rocklands Bloemfontein out

Bad service here in Bloemfontein, I experienced the worst service as I have moved to a new place. First the technicians who connected me told me that it would be easier to connect when I move, but at the office they had a different view as they told me a lot of new information that I didn't know. Firstly they tell me that I needed to have canceled my debit order 1 month before moving ( which I didn't know ) & I'm not canceling my subscription. I'm just changing location, when their recruiting or selling their services they make it as if it's the most convenient product in the market at the time. Why do I have to pay for a new connection as I'm still their client, why do I have to cancel my debit order if I'm still their client, now I have paid for November & I don't have internet but they took my money. So now I've thrown my money in the drain, is this fair really. In the first place they moved our payment method to debit order without notifying us and now this.