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PK
Paballo K

1 reviews | Active since Mar 2026

03 Mar 2026, 16:37

Pending installation

I registered and paid for internet installation on the 23rd of February 2026 at Net Nine Nine, and unfortunately the installation has not taken place 8 days and counting. The technicians found bees in the box they need to connect from, which was reported same day by Mr Banda to the head office. I also logged a ticket with the same query, to which I did not receive response with regards to when or why is there such a drastic delay. I am very disappointed with the companies poor service and reaction period. This is not how customers should be treated, it's appalling to say the least with the lack of customer service I'm currently experiencing. Hopefully this platform can elevate my serious issue as I'm still spending money on data.

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Replies (3)
Net Nine Nine
Net Nine Nine's reply03 Mar 2026, 16:40
Official
Hi Paballo, Good day, we sincerely apologize for the delay in your installation and the lack of communication. The issue has been escalated, and our team is working to resolve it urgently. We will provide an update and confirmed installation date as soon as possible.
Thank you for your patience.
PK
Paballo K's update03 Mar 2026, 16:59
Reviewer Update
I truly hope 'as soon as possible' means tomorrow, we are going for two weeks now
Net Nine Nine
Net Nine Nine's reply04 Mar 2026, 08:27
Official
 Our team is aware that the installation could not take place due to bees in the connection box, as this poses a safety risk to our technicians. The matter has been escalated to ensure it is resolved so that installation can proceed as soon as it is safe to do so. 
We understand the delay has been frustrating, especially as it has been nearly two weeks, and we sincerely apologize for the inconvenience. We will provide an update on the expected installation date shortly.