MT
Mampho T

1 reviews | Active since Feb 2021

01 Jul 2022, 08:57

PAYMENTS

Poor service

I have been struggling to get help for the past month with making payment. When i log onto my account it says i dont have any packages meanwhile I have. when we try to call your lines seems like one works there since the phone is never answered! I cant wait for 2 month just to make payment. IS THERE SOMEBODY WHO CAN ATKLEAST TRY TO HELP ME IN THIS MATTER?

0
Replies (2)
MT
Mampho T's update01 Jul 2022, 09:43
Reviewer Update
I spoke to a guy called Coenie, he helped me and took me step by step on what i had to do. He also explained to me that I had 2 active accounts, which is now sorted.
Thank you Coenie for your help

Reagrds
Mampho
Net Nine Nine
Net Nine Nine's reply12 Jul 2022, 10:29
Official
Hi there!

We are terribly sorry for the trouble on your line. Whenever something goes wrong, we'll always be happy to sort it out though. I'm glad the team was able to get you up and running again and we hope to have smooth service moving forward.