Paying for Fiber Service That Has Not Worked for Over a Week – No Resolution

Item: Net Nine Nine
Rating: 1
Author: Bongiwe M

I am extremely frustrated with the service I am receiving from Net99.

I have been experiencing very poor internet connectivity since last week Monday. The connection works for less than a minute and then disconnects repeatedly, making it impossible for me to work from home.

I reported the issue last week and was told it would be resolved over the weekend. Unfortunately, it is now another Monday and the problem is still not fixed. The internet connection itself keeps dropping constantly.

I have tried contacting support again today, but I have not been able to get proper assistance. This situation is unacceptable as I am paying for a service that I am not receiving, and it is affecting my ability to do my job.

I would like this issue to be urgently escalated and resolved, and I would also appreciate feedback on what is being done to fix the problem.

At this point, I am extremely disappointed with the lack of resolution.

I hope this matter will be addressed as soon as possible.

Helpful (0)

Replies (1)

Net Nine Nine's replyOfficial

16 Mar 2026, 09:42

Hi Bongiwe, we’re really sorry to hear about the experience you’ve had and completely understand why you’re frustrated. Having an unstable connection for this long—especially when you rely on it to work from home is not acceptable, and we apologise that the issue has still not been resolved after you reported it last week.

We appreciate you bringing this to our attention again. Please send us a direct message with your account details and contact number so we can urgently escalate this to our technical team and have your line properly investigated. We also want to ensure you receive clear feedback on what is causing the issue and what steps are being taken to resolve it.

Net Nine Nine's reply16 Mar 2026, 09:42

Official