MN
Martin N
1 reviews | Active since Sept 2019
05 May 2026, 13:23
Paying for 50 Mbps, getting <20 Mbps + no support
Using Net99 fibre at R499/month, but speeds rarely exceed 20 Mbps. Connection is unstable and affecting work-from-home productivity. Support is non-existent—tickets ignored, WhatsApp useless. This amounts to misrepresentation of service. If unresolved, escalation will be made to ICASA and the National Consumer Commission. I've been reporting for more than 6 months
Helpful (0)
Replies (2)0
Replies (2)
Net Nine Nine's replyOfficial
05 May 2026, 13:36Good afternoon Martin,
Thank you for your review, as this helps us understand where we may have fallen short and how we can improve. We’re sorry to hear about your experience and would appreciate the opportunity to address your concerns. Kindly provide me with your SN number so I can log a ticket, which will be attended to by our support team.
Please note that speed issues can sometimes be caused by factors such as network congestion, Wi-Fi interference, or device limitations, and our team will run the necessary tests to identify the root cause. We are committed to ensuring you receive the service you signed up for and will work with you to resolve this as quickly as possible.
Thank you for your review, as this helps us understand where we may have fallen short and how we can improve. We’re sorry to hear about your experience and would appreciate the opportunity to address your concerns. Kindly provide me with your SN number so I can log a ticket, which will be attended to by our support team.
Please note that speed issues can sometimes be caused by factors such as network congestion, Wi-Fi interference, or device limitations, and our team will run the necessary tests to identify the root cause. We are committed to ensuring you receive the service you signed up for and will work with you to resolve this as quickly as possible.
Net Nine Nine's reply05 May 2026, 13:36
Official
Good afternoon Martin,
Thank you for your review, as this helps us understand where we may have fallen short and how we can improve. We’re sorry to hear about your experience and would appreciate the opportunity to address your concerns. Kindly provide me with your SN number so I can log a ticket, which will be attended to by our support team.
Please note that speed issues can sometimes be caused by factors such as network congestion, Wi-Fi interference, or device limitations, and our team will run the necessary tests to identify the root cause. We are committed to ensuring you receive the service you signed up for and will work with you to resolve this as quickly as possible.
Thank you for your review, as this helps us understand where we may have fallen short and how we can improve. We’re sorry to hear about your experience and would appreciate the opportunity to address your concerns. Kindly provide me with your SN number so I can log a ticket, which will be attended to by our support team.
Please note that speed issues can sometimes be caused by factors such as network congestion, Wi-Fi interference, or device limitations, and our team will run the necessary tests to identify the root cause. We are committed to ensuring you receive the service you signed up for and will work with you to resolve this as quickly as possible.
Net Nine Nine's replyOfficial
05 May 2026, 13:51Thank you. Our support team will be in touch.
Net Nine Nine's reply05 May 2026, 13:51
Official
Thank you. Our support team will be in touch.