MG
Mazizi G
1 reviews | Active since Jul 2011
15 Mar 2026, 08:55
Pathetic Service Kagiso Net99
This service provider is the worst I ever experienced, call centre cuts off when you're first in line, no service to very poor service from 10th March 2026. Kagiso residents had enough with this pathetic service, need my refund for days with no service and still haven't reimburse me for 1-5 Jan 2026. Thato from Kagiso Mall, hasn't taken accountability to get my problems resolved
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Replies (2)
Net Nine Nine's replyOfficial
15 Mar 2026, 09:00Hi Mazizi, We sincerely apologise for the experience you’ve had and understand your frustration regarding the ongoing service issues and difficulty reaching our support team. This is not the level of service we aim to provide to our customers.Please send us a direct message with your account details and contact number so we can urgently escalate your network and refund concerns to the relevant team for investigation and assistance. We truly appreciate you bringing this to our attention and will work to resolve it as soon as possible
Net Nine Nine's reply15 Mar 2026, 09:00
Official
Hi Mazizi, We sincerely apologise for the experience you’ve had and understand your frustration regarding the ongoing service issues and difficulty reaching our support team. This is not the level of service we aim to provide to our customers.Please send us a direct message with your account details and contact number so we can urgently escalate your network and refund concerns to the relevant team for investigation and assistance. We truly appreciate you bringing this to our attention and will work to resolve it as soon as possible
Net Nine Nine's replyOfficial
15 Mar 2026, 11:12Thank you
Net Nine Nine's reply15 Mar 2026, 11:12
Official
Thank you