MG
Mazizi G
1 reviews | Active since Jul 2011
01 Apr 2026, 21:04
Pathetic Service and no accountability
The service is really being the worst ever, I dont know what I am paying, I can't stream on my phone, followed up with Mandla from Customer Care, no response received to date, network went down now in Kagiso, called the center and I am caller no.78.
This provider is failing us and big time and I need this resolved now as I have a presentation to submit before midnight. Acc No. A127973 at 9041
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Net Nine Nine's replyOfficial
01 Apr 2026, 22:05Good evening Mazizi
Thank you for reaching out and sharing your experience. We sincerely apologize for the disruptions you’ve faced with your service and for the delay in response from our team. Your frustration is completely understandable, especially with the urgent presentation you have tonight, and we truly regret the inconvenience caused.
We would like to assure you that our team is committed to resolving such issues as quickly as possible. While call volumes may occasionally result in longer waiting times at our centers, we want to let you know that our support team is also available via social media channels after hours, where they can assist you more directly and promptly.We encourage you to reach out there so we can provide the fastest assistance possible and help get your connection restored. We appreciate your patience as we work to improve your experience.
Thank you for reaching out and sharing your experience. We sincerely apologize for the disruptions you’ve faced with your service and for the delay in response from our team. Your frustration is completely understandable, especially with the urgent presentation you have tonight, and we truly regret the inconvenience caused.
We would like to assure you that our team is committed to resolving such issues as quickly as possible. While call volumes may occasionally result in longer waiting times at our centers, we want to let you know that our support team is also available via social media channels after hours, where they can assist you more directly and promptly.We encourage you to reach out there so we can provide the fastest assistance possible and help get your connection restored. We appreciate your patience as we work to improve your experience.
Net Nine Nine's reply01 Apr 2026, 22:05
Official
Good evening Mazizi
Thank you for reaching out and sharing your experience. We sincerely apologize for the disruptions you’ve faced with your service and for the delay in response from our team. Your frustration is completely understandable, especially with the urgent presentation you have tonight, and we truly regret the inconvenience caused.
We would like to assure you that our team is committed to resolving such issues as quickly as possible. While call volumes may occasionally result in longer waiting times at our centers, we want to let you know that our support team is also available via social media channels after hours, where they can assist you more directly and promptly.We encourage you to reach out there so we can provide the fastest assistance possible and help get your connection restored. We appreciate your patience as we work to improve your experience.
Thank you for reaching out and sharing your experience. We sincerely apologize for the disruptions you’ve faced with your service and for the delay in response from our team. Your frustration is completely understandable, especially with the urgent presentation you have tonight, and we truly regret the inconvenience caused.
We would like to assure you that our team is committed to resolving such issues as quickly as possible. While call volumes may occasionally result in longer waiting times at our centers, we want to let you know that our support team is also available via social media channels after hours, where they can assist you more directly and promptly.We encourage you to reach out there so we can provide the fastest assistance possible and help get your connection restored. We appreciate your patience as we work to improve your experience.