1 reviews | Active since Oct 2021
Pathetic customer service
The service and the staff at the customer service is nothing short of pathetic, I've paid for a service that I'm not receiving. Since Friday have been offline, I have been trying to call without any success, I was first caller but had to wait for 10m till I dropped the call. Ever since I complained about the rudeness of another young lady to a team leader who promised to get back to me till today. I know believe I'm being targeted on purpose, unfortunately I can't remember the name of the team leader but Snenjabulo is the play who should that team leader cause she's the one who called her to resolve the problem, unfortunately nothing came out of it, it a futile exercise, I have never had this problem with Rain and I regret leaving them, I'm already started searching for another service provider and WILL NEVER REFER ANYONE TO NET NINE NINE. Maybe you just don't care cause you servicing the black people hence your service is so much of poor quality, you just don't give a hoot about your customers. Your staff at the call centre don't even tell us their names when you call, you have to ask and they behave as if they're doing you a favor and you still call them warriors I'm done with you.
Thank you for sharing your experience, and I’m truly sorry for the frustration and disappointment you’ve gone through.
Being without internet since Friday and then struggling to get through to our support team is unacceptable — especially when you’ve already raised concerns about how you were treated and were promised a follow-up that never happened. I completely understand why you would feel ignored and let down. I also want to sincerely apologise for the way you were made to feel during your interactions with our team. There is no excuse for rudeness or a lack of accountability, and your feedback about this — including your mention of Snenjabulo and the team leader — will be escalated internally. This is not the standard we expect from our staff.
We would really like the opportunity to address both your connectivity issue and your overall experience as a matter of urgency. I will arrange for a senior member of our team to contact you directly and ensure this is handled properly from start to finish, whether that means restoring your service or assisting you with cancellation without further difficulty.
Once again, I’m very sorry for what you’ve experienced, Itumeleng. Your feedback is important, and we will use it to improve.
Thank you for sharing your experience, and I’m truly sorry for the frustration and disappointment you’ve gone through.
Being without internet since Friday and then struggling to get through to our support team is unacceptable — especially when you’ve already raised concerns about how you were treated and were promised a follow-up that never happened. I completely understand why you would feel ignored and let down. I also want to sincerely apologise for the way you were made to feel during your interactions with our team. There is no excuse for rudeness or a lack of accountability, and your feedback about this — including your mention of Snenjabulo and the team leader — will be escalated internally. This is not the standard we expect from our staff.
We would really like the opportunity to address both your connectivity issue and your overall experience as a matter of urgency. I will arrange for a senior member of our team to contact you directly and ensure this is handled properly from start to finish, whether that means restoring your service or assisting you with cancellation without further difficulty.
Once again, I’m very sorry for what you’ve experienced, Itumeleng. Your feedback is important, and we will use it to improve.