SC
Sydne C
1 reviews | Active since Nov 2023
12 Jan 2026, 15:34
Pathetic
Absolutely pathetic service. I was reconnected to be disconnected 2 days later because no one has the brains to allocate funds
Helpful (0)
Replies (10)0
Replies (10)
Net Nine Nine's replyOfficial
12 Jan 2026, 15:36Hi Sydne, we’re truly sorry for the frustration this has caused and understand how unacceptable this experience must feel. This is not the level of service we aim to provide. Your concern has been noted and will be escalated urgently so the allocation issue can be investigated and resolved. We appreciate you bringing this to our attention and sincerely apologise for the inconvenience.
Net Nine Nine's reply12 Jan 2026, 15:36
Official
Hi Sydne, we’re truly sorry for the frustration this has caused and understand how unacceptable this experience must feel. This is not the level of service we aim to provide. Your concern has been noted and will be escalated urgently so the allocation issue can be investigated and resolved. We appreciate you bringing this to our attention and sincerely apologise for the inconvenience.
SC
Sydne C's updateReviewer Update
12 Jan 2026, 15:42I am trying to get assistance on whatsap but no answer
SC
Sydne C's update12 Jan 2026, 15:42
Reviewer Update
I am trying to get assistance on whatsap but no answer
Net Nine Nine's replyOfficial
12 Jan 2026, 15:47 We’re sorry about the delay on WhatsApp. Our team will reach out to you shortly to assist. Thank you for your patience.
Net Nine Nine's reply12 Jan 2026, 15:47
Official
We’re sorry about the delay on WhatsApp. Our team will reach out to you shortly to assist. Thank you for your patience.
SC
Sydne C's updateReviewer Update
12 Jan 2026, 15:59Still waiting. No response on whatsapp
SC
Sydne C's update12 Jan 2026, 15:59
Reviewer Update
Still waiting. No response on whatsapp
Net Nine Nine's replyOfficial
12 Jan 2026, 16:01 Our team will reach out to you shortly to assist. Thank you for your patience.
Net Nine Nine's reply12 Jan 2026, 16:01
Official
Our team will reach out to you shortly to assist. Thank you for your patience.
SC
Sydne C's updateReviewer Update
12 Jan 2026, 16:07I'm not patient. Nearly an hour later and still no assistance on whatsap
SC
Sydne C's update12 Jan 2026, 16:07
Reviewer Update
I'm not patient. Nearly an hour later and still no assistance on whatsap
Net Nine Nine's replyOfficial
12 Jan 2026, 16:21 We sincerely apologise for the delay and understand your frustration. This is not the experience we want for our clients. We have escalated your query, and a consultant will contact you shortly to assist.
Net Nine Nine's reply12 Jan 2026, 16:21
Official
We sincerely apologise for the delay and understand your frustration. This is not the experience we want for our clients. We have escalated your query, and a consultant will contact you shortly to assist.
SC
Sydne C's updateReviewer Update
12 Jan 2026, 16:26An hour layer and still no
SC
Sydne C's update12 Jan 2026, 16:26
Reviewer Update
An hour layer and still no
SC
Sydne C's updateReviewer Update
12 Jan 2026, 16:26An hour later and still nothing
SC
Sydne C's update12 Jan 2026, 16:26
Reviewer Update
An hour later and still nothing
Net Nine Nine's replyOfficial
13 Jan 2026, 08:44Thank you for the feedback. We’re glad to hear that Puleng has been able to assist you consistently. Your comments have been noted and will be shared with the team.
Net Nine Nine's reply13 Jan 2026, 08:44
Official
Thank you for the feedback. We’re glad to hear that Puleng has been able to assist you consistently. Your comments have been noted and will be shared with the team.