RD
Rasetlola D
1 reviews | Active since Dec 2025
02 Dec 2025, 16:10
Paid internet. No Internet.
I got my router installed yesterday a hole was drilled on my wall they said they will come back with silicone. Fine, now my router is not connected, there is no Internet and I'm getting messages that the team has my ticket which I filed yesterday about the internet that is not working. What a way to impress a first time user
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Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
02 Dec 2025, 16:14Hi Rasetlola, we’re very sorry for the experience you’ve had so far, this is not the first impression we want to give. Thank you for bringing it to our attention. Please send us your SN number and full address via DM so we can urgently follow up on your installation and the connectivity issue. Our team will also ensure the silicone work is completed. We appreciate your patience, and we’ll get this resolved as quickly as possible.
Net Nine Nine's reply02 Dec 2025, 16:14
Official
Hi Rasetlola, we’re very sorry for the experience you’ve had so far, this is not the first impression we want to give. Thank you for bringing it to our attention. Please send us your SN number and full address via DM so we can urgently follow up on your installation and the connectivity issue. Our team will also ensure the silicone work is completed. We appreciate your patience, and we’ll get this resolved as quickly as possible.
RD
Rasetlola D's updateReviewer Update
03 Dec 2025, 11:13Thank you so much for your prompt response on this matter. Continue with this good service. Apologies to the maintenance team too.
RD
Rasetlola D's update03 Dec 2025, 11:13
Reviewer Update
Thank you so much for your prompt response on this matter. Continue with this good service. Apologies to the maintenance team too.
Net Nine Nine's replyOfficial
03 Dec 2025, 11:17Good day Rasetlola,
We appreciate your feedback and will certainly pass your apologies along to the maintenance team. We remain committed to providing prompt and reliable service.
We appreciate your feedback and will certainly pass your apologies along to the maintenance team. We remain committed to providing prompt and reliable service.
Net Nine Nine's reply03 Dec 2025, 11:17
Official
Good day Rasetlola,
We appreciate your feedback and will certainly pass your apologies along to the maintenance team. We remain committed to providing prompt and reliable service.
We appreciate your feedback and will certainly pass your apologies along to the maintenance team. We remain committed to providing prompt and reliable service.