LD
Lesego D
1 reviews | Active since Feb 2026
13 Mar 2026, 11:00
Paid but still no service - maintenance team failing to resolve issue .
I created my account on 11/03/2026 and made payment on the same day , but my service has still not been activated . I'ts very frustrating because I have already paid but i'm still waiting without any resolution. I even went to the nearest branch to try and get help . A staff member assisted me with the enquiries I had and did their best to check the issue , but unfortunately the maintenance team has still not resolved the problem . At this point it feels like customers are being left waiting even after payment has been made . I would really appreciate urgent assistance in activating my account ( Account ID : A155498) as soon as possible because this delay is unacceptable
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Net Nine Nine's replyOfficial
13 Mar 2026, 11:04Hi Lesego!
Thank you for bringing this to our attention and we are really sorry for the frustration this delay has caused. We completely understand how disappointing it is to have made payment and still be waiting for activation. We appreciate you visiting the branch and giving our team the opportunity to assist. Your account activation appears to be delayed due to a technical issue that our maintenance team is currently working on resolving. Please be assured that your Account ID (A155498) will be prioritised so the service can be activated as soon as possible.
Thank you for bringing this to our attention and we are really sorry for the frustration this delay has caused. We completely understand how disappointing it is to have made payment and still be waiting for activation. We appreciate you visiting the branch and giving our team the opportunity to assist. Your account activation appears to be delayed due to a technical issue that our maintenance team is currently working on resolving. Please be assured that your Account ID (A155498) will be prioritised so the service can be activated as soon as possible.
Net Nine Nine's reply13 Mar 2026, 11:04
Official
Hi Lesego!
Thank you for bringing this to our attention and we are really sorry for the frustration this delay has caused. We completely understand how disappointing it is to have made payment and still be waiting for activation. We appreciate you visiting the branch and giving our team the opportunity to assist. Your account activation appears to be delayed due to a technical issue that our maintenance team is currently working on resolving. Please be assured that your Account ID (A155498) will be prioritised so the service can be activated as soon as possible.
Thank you for bringing this to our attention and we are really sorry for the frustration this delay has caused. We completely understand how disappointing it is to have made payment and still be waiting for activation. We appreciate you visiting the branch and giving our team the opportunity to assist. Your account activation appears to be delayed due to a technical issue that our maintenance team is currently working on resolving. Please be assured that your Account ID (A155498) will be prioritised so the service can be activated as soon as possible.