Hellopeter
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1 reviews | Active since Sept 2016

30 Mar 2026, 15:53

ONGOING SERVICE FAILURE AND LACK OF RESOLUTION

I am extremely frustrated with the level of service I have received from Net 99 over the past month.

For weeks now, I have been reporting the same network issue with no resolution. Despite your claim that problems are resolved within 72 hours, my matter has dragged on for over a month with no meaningful assistance. At this point, that statement feels like false advertising.

I have made countless calls and logged numerous tickets, yet each time I am asked to repeat the same troubleshooting steps with no progress. This morning, I spoke to Kananelo, who assured me he would call me back after going through the same router checks yet again. It is now nearly 4pm, and I have received no follow-up.

Additionally, I was previously promised that someone from the billing department would contact me regarding downtime credit. To date, no one has reached out.

This ongoing lack of accountability, poor communication, and failure to resolve a basic service issue is unacceptable. As someone who works in customer service myself, I find it extremely disappointing to be treated this way.

At this point, I need clear answers:

When will my network issue be fully resolved?

When will I be contacted regarding downtime credit?

Who is taking ownership of my case?

At your earliest convenience treat this as a matter of urgency.

0
Replies (3)
Net Nine Nine
Net Nine Nine's reply30 Mar 2026, 16:17
Official
Good day Francise, 

We sincerely apologise for the frustrating service you have received lately. This is not the standard we strive to uphold. I have forwarded your details to our team to work on stabilising your network, and a representative will be in contact with you shortly to provide updates and further assistance.
's update30 Mar 2026, 16:57
Reviewer Update
I am extremely frustrated with the level of service I continue to receive from Net Nine Nine.Over the past month, I have made numerous calls and logged multiple complaints regarding my ongoing network issues. During these interactions, I was consistently assured that my matter was “in process” and “under review.”However, in my most recent call, I was told that this is my first complaint. This is completely unacceptable and highlights a serious lack of internal communication and record-keeping within your organization.Additionally, your advertised 72-hour resolution timeframe is misleading. My issue has been ongoing for weeks without resolution, yet I am repeatedly asked to start the process from the beginning.At this point, I require the following:
  • A full investigation into my case history and all previous interactions
  • A clear explanation as to why my complaints have not been properly logged or tracked
  • Immediate escalation of my issue to a senior team or management
  • Appropriate compensation or downtime credit for the prolonged service failure
This situation has caused significant inconvenience, and I expect urgent and concrete action — not further delays or repeated requests to log the same issue again.I am appalled
's update01 Apr 2026, 09:12
Reviewer Update
I was told that my matter would be resolved yesterday 31/03/2026 by 11am, still today nothing has been done. No one has called me no resolution whatsoever. I am actually disgusted by this service. I have no other words to describe the trash service that this company offer to its client. I WOULDN'T RECOMMEND NET NINE NINE TO ANYONE. You will receive nothing but lies, just a company sitting on the sideline waiting to exploit people. If I was the other race this matter would've been resolved a long time ago. But I will not rest until I go to other proper channels to expose this lack of service delivery in all your departments.