KM
Kgomotso M

1 reviews | Active since Sept 2023

21 Sept 2023, 07:10

Nonsensical

The most horrible experience ever. When you work online, having connectivity is essential...net99 is a horrible service provider. Not remorseful at all. After being electronically mailed the wrong bill, they we're unable to debit, I called and asked for a link, they sent about 5 links that didn't work. The 6th one finally works. On Saturday, 1a.m I receive an email stating that my account has been terminated, based on what grounds... only they knew. Spent the weekend without being able to work. Come Monday, I literally had to speak to 4 different people, repeating myself over and over again, the coverage was restored after 6/7 hours of that day after much fighting. A few days later, we're down again. And they are quiet... they do not value their customers, they act like they are doing us a favor.

0
Replies (3)
Net Nine Nine
Net Nine Nine's reply21 Sept 2023, 08:27
Official
Hi Kgomotso, thank you for reaching out to us. We apologize for any frustrations you may have experienced. We are committed to delivering excellent customer service and we're here to assist you every step of the way. 

One of our team members will reach out to you shortly to assist you. 
KM
Kgomotso M's update21 Sept 2023, 10:25
Reviewer Update
Thank you guys for coming through and fixing that situation swiftly. Keep the consistency and and your client for life.
Net Nine Nine
Net Nine Nine's reply21 Sept 2023, 10:35
Official
We are thrilled to hear that Kgomosto! 

Once again thank you for choosing us as your trusted fibre company!