TM
Thingo M
1 reviews | Active since Aug 2015
12 Mar 2026, 08:19
'NoNetwork Nine Nine' should be their name
We have at least 2 days without network coverage every month since I joined last year, and no compensation whatsoever. We have been struggling with on and off network for the past 3 days. No one responds to tickets logged, if they do it would be days even weeks later after you've even forgotten that you logged a ticket. We wait forever for call center agents, only for them to tell us to be patient until network coverage is back... Counting days until I cancel if their service doesn't improve.
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Net Nine Nine's replyOfficial
12 Mar 2026, 08:28Hi Thingo, we sincerely apologise for the frustration and inconvenience caused by the recurring network disruptions and the delay in responses to your tickets. This is not the level of service we aim to provide, and we completely understand how disappointing this experience must be. Please send us a direct message with your contact details and address so we can escalate your query to our technical team for urgent investigation and feedback. We truly value your support and would appreciate the opportunity to resolve this matter for you.
Net Nine Nine's reply12 Mar 2026, 08:28
Official
Hi Thingo, we sincerely apologise for the frustration and inconvenience caused by the recurring network disruptions and the delay in responses to your tickets. This is not the level of service we aim to provide, and we completely understand how disappointing this experience must be. Please send us a direct message with your contact details and address so we can escalate your query to our technical team for urgent investigation and feedback. We truly value your support and would appreciate the opportunity to resolve this matter for you.