RM
Reshoketjwe M
1 reviews | Active since Feb 2018
11 Dec 2025, 12:38
No support system at all
I’m planning to move to Telkom Fibre next year. I am very disappointed with NetNine/Nine.Net. Although the internet connection works perfectly fine, their support system is horrible. They never answer their calls, and the only time you receive any service is when it’s time to make a payment. When it comes to technical support, you can forget about it. I’ve been trying to rename and personalize my router for the past three months without any assistance.
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Net Nine Nine's replyOfficial
11 Dec 2025, 12:49Good day Reshoketjwe,
We sincerely apologise for the service you have received lately. This is not the experience we want our clients to experience. I have escalated your query to the relevant team and a representative will be in contact with you to resolve this matter.
We sincerely apologise for the service you have received lately. This is not the experience we want our clients to experience. I have escalated your query to the relevant team and a representative will be in contact with you to resolve this matter.
Net Nine Nine's reply11 Dec 2025, 12:49
Official
Good day Reshoketjwe,
We sincerely apologise for the service you have received lately. This is not the experience we want our clients to experience. I have escalated your query to the relevant team and a representative will be in contact with you to resolve this matter.
We sincerely apologise for the service you have received lately. This is not the experience we want our clients to experience. I have escalated your query to the relevant team and a representative will be in contact with you to resolve this matter.