TD
Themba D
1 reviews | Active since May 2026
19 May 2026, 10:25
No service after paying upfront. Net99 sucks for new users in Rankuwa
I got net99, the sales reps insisted that I pay upfront and the service will be installed and running in 72 hours. The did come and install, received the sms with the details, but no connection. The agent who were coming to my house and sild me net99, nowhere to be found, they ignore my calls. The help center does not take any of my calls. Bad bad service, worse part days are counting and I'm spending more money on another service provider. Vert disappointed. Never again.
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Replies (2)0
Replies (2)
Net Nine Nine's replyOfficial
19 May 2026, 11:53Good morning Themba,
Thank you for your feedback. We sincerely apologise for the degraded service you have been experiencing. This is not the level of service we aim to provide, and we understand how frustrating this must be.
We can confirm that no support ticket has been logged for your connection issue. Therefore, a ticket has now been logged, on your behalf, and our support team will attend to it as a priority.
Please note that our average resolution time for network-related issues is up to 72 hours. Our team will work to restore your connection as soon as possible and will keep you updated on progress.
Ticket no: #352262
Ticket no: #352262
Net Nine Nine's reply19 May 2026, 11:53
Official
Good morning Themba,
Thank you for your feedback. We sincerely apologise for the degraded service you have been experiencing. This is not the level of service we aim to provide, and we understand how frustrating this must be.
We can confirm that no support ticket has been logged for your connection issue. Therefore, a ticket has now been logged, on your behalf, and our support team will attend to it as a priority.
Please note that our average resolution time for network-related issues is up to 72 hours. Our team will work to restore your connection as soon as possible and will keep you updated on progress.
Ticket no: #352262
Ticket no: #352262
TD
Themba D's updateReviewer Update
19 May 2026, 14:03Update.
Someone advised me to leave a call back on the landlines instead of wasting airtime. I did that, and they have since sorted the issue.
Someone advised me to leave a call back on the landlines instead of wasting airtime. I did that, and they have since sorted the issue.
TD
Themba D's update19 May 2026, 14:03
Reviewer Update
Update.
Someone advised me to leave a call back on the landlines instead of wasting airtime. I did that, and they have since sorted the issue.
Someone advised me to leave a call back on the landlines instead of wasting airtime. I did that, and they have since sorted the issue.