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Sydne C
1 reviews | Active since Nov 2023
26 Apr 2024, 19:32
No service
Yet another month of no invoice being received. Getting disconnected despite sending in my proof of payment. Reconnection is still not done!! Do I really have to complain here every month in order to get assistance?????????
Helpful (0)
Replies (5)0
Replies (5)
Net Nine Nine's replyOfficial
26 Apr 2024, 20:07Hi Sydne, we do apologize for the service you've received. Our team is dedicated to improving your experience with us. Your concern has been escalated to our billing team and they will assist you at the soonest.
Net Nine Nine's reply26 Apr 2024, 20:07
Official
Hi Sydne, we do apologize for the service you've received. Our team is dedicated to improving your experience with us. Your concern has been escalated to our billing team and they will assist you at the soonest.
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Sydne C's updateReviewer Update
26 Apr 2024, 20:10This is an issue every month. I sent my pop at 9:29am and still nothing has been done!! You guys need to do better
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Sydne C's update26 Apr 2024, 20:10
Reviewer Update
This is an issue every month. I sent my pop at 9:29am and still nothing has been done!! You guys need to do better
Net Nine Nine's replyOfficial
26 Apr 2024, 20:12Thank you for raising your concern with us, we will look for innovative approaches to do better and give you the service we have promised you.
Net Nine Nine's reply26 Apr 2024, 20:12
Official
Thank you for raising your concern with us, we will look for innovative approaches to do better and give you the service we have promised you.
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Sydne C's updateReviewer Update
26 Apr 2024, 20:26Zamo has called and assisted me
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Sydne C's update26 Apr 2024, 20:26
Reviewer Update
Zamo has called and assisted me
Net Nine Nine's replyOfficial
27 Apr 2024, 08:02I'm glad our team provided assistance. Thank you for your patience!
Net Nine Nine's reply27 Apr 2024, 08:02
Official
I'm glad our team provided assistance. Thank you for your patience!