AG
Akhona G
1 reviews | Active since Feb 2026
08 Jun 2026, 16:28
No sense of urgency
I have logged a call with net99 ,my Wi-Fi is not working but I haven’t received any feedback. I did write on their WhatsApp number but they did not respond to my issue. I feel like I’m ignored
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Net Nine Nine's replyOfficial
08 Jun 2026, 17:03Good afternoon Ofentse
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
We can confirm that a support ticket was logged on your behalf this morning at 11:01 and has been assigned to our support team for investigation.
We understand your concerns regarding the lack of feedback and apologise if you felt ignored. Please note that our average resolution timeframe for network-related faults is up to 72 hours, as stipulated in our Terms and Conditions available on our website. Your ticket is currently within this timeframe, and our team is actively working to resolve the issue as quickly as possible.
Ticket info: #360811
Ticket info: #360811
Net Nine Nine's reply08 Jun 2026, 17:03
Official
Good afternoon Ofentse
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
We can confirm that a support ticket was logged on your behalf this morning at 11:01 and has been assigned to our support team for investigation.
We understand your concerns regarding the lack of feedback and apologise if you felt ignored. Please note that our average resolution timeframe for network-related faults is up to 72 hours, as stipulated in our Terms and Conditions available on our website. Your ticket is currently within this timeframe, and our team is actively working to resolve the issue as quickly as possible.
Ticket info: #360811
Ticket info: #360811