TH
Tshiamo H
1 reviews | Active since Dec 2025
04 May 2026, 17:48
No network since installation
I am so disappointed with Net Nine Nine. My service was installed last week Wednesday, but I have had no network at all up to today.
Despite logging the issue, there has been no resolution or meaningful feedback. This has caused serious inconvenience, especially after I have already paid for the service.
At this point, I feel let down by the lack of reliability and poor service delivery.
Helpful (0)
Replies (2)0
Replies (2)
Net Nine Nine's replyOfficial
04 May 2026, 18:32Hi there,
We’re truly sorry to hear about your experience and understand how disappointing and frustrating this must be, especially after your service was recently installed and payment has already been made. Being left without a working connection for this long, along with not receiving meaningful feedback, is not the level of service we aim to provide.
We sincerely apologise for the inconvenience this has caused and acknowledge your concerns regarding the delays and lack of communication. Your matter will be escalated with the relevant team for urgent attention and follow-up. Thank you for bringing this to our attention, and we appreciate your patience while this is being addressed.
We’re truly sorry to hear about your experience and understand how disappointing and frustrating this must be, especially after your service was recently installed and payment has already been made. Being left without a working connection for this long, along with not receiving meaningful feedback, is not the level of service we aim to provide.
We sincerely apologise for the inconvenience this has caused and acknowledge your concerns regarding the delays and lack of communication. Your matter will be escalated with the relevant team for urgent attention and follow-up. Thank you for bringing this to our attention, and we appreciate your patience while this is being addressed.
Net Nine Nine's reply04 May 2026, 18:32
Official
Hi there,
We’re truly sorry to hear about your experience and understand how disappointing and frustrating this must be, especially after your service was recently installed and payment has already been made. Being left without a working connection for this long, along with not receiving meaningful feedback, is not the level of service we aim to provide.
We sincerely apologise for the inconvenience this has caused and acknowledge your concerns regarding the delays and lack of communication. Your matter will be escalated with the relevant team for urgent attention and follow-up. Thank you for bringing this to our attention, and we appreciate your patience while this is being addressed.
We’re truly sorry to hear about your experience and understand how disappointing and frustrating this must be, especially after your service was recently installed and payment has already been made. Being left without a working connection for this long, along with not receiving meaningful feedback, is not the level of service we aim to provide.
We sincerely apologise for the inconvenience this has caused and acknowledge your concerns regarding the delays and lack of communication. Your matter will be escalated with the relevant team for urgent attention and follow-up. Thank you for bringing this to our attention, and we appreciate your patience while this is being addressed.
TH
Tshiamo H's updateReviewer Update
05 May 2026, 17:58Shocking and unacceptable service from Net Nine Nine.
I had installation done last weekend, and the WiFi has not worked at all since day one. I was repeatedly promised that a technician would come out to fix the issue, but to date, no one has arrived and no assistance has been provided.
This is a complete failure to deliver the service I paid for. I am being expected to pay for a service that has never worked, which is unacceptable.
In terms of the Consumer Protection Act, I have the right to receive services that are of good quality and fit for purpose. This has clearly not been the case.
I will not pay for a non-functional service. This is not my fault.
I am demanding the following with immediate effect:
• Cancellation of my contract
• A full refund of the entire amount paid
If this matter is not resolved within 48 hours, I will escalate it to the relevant consumer protection authorities and continue to pursue this matter publicly.
Potential customers should seriously reconsider before using this provider.
I had installation done last weekend, and the WiFi has not worked at all since day one. I was repeatedly promised that a technician would come out to fix the issue, but to date, no one has arrived and no assistance has been provided.
This is a complete failure to deliver the service I paid for. I am being expected to pay for a service that has never worked, which is unacceptable.
In terms of the Consumer Protection Act, I have the right to receive services that are of good quality and fit for purpose. This has clearly not been the case.
I will not pay for a non-functional service. This is not my fault.
I am demanding the following with immediate effect:
• Cancellation of my contract
• A full refund of the entire amount paid
If this matter is not resolved within 48 hours, I will escalate it to the relevant consumer protection authorities and continue to pursue this matter publicly.
Potential customers should seriously reconsider before using this provider.
TH
Tshiamo H's update05 May 2026, 17:58
Reviewer Update
Shocking and unacceptable service from Net Nine Nine.
I had installation done last weekend, and the WiFi has not worked at all since day one. I was repeatedly promised that a technician would come out to fix the issue, but to date, no one has arrived and no assistance has been provided.
This is a complete failure to deliver the service I paid for. I am being expected to pay for a service that has never worked, which is unacceptable.
In terms of the Consumer Protection Act, I have the right to receive services that are of good quality and fit for purpose. This has clearly not been the case.
I will not pay for a non-functional service. This is not my fault.
I am demanding the following with immediate effect:
• Cancellation of my contract
• A full refund of the entire amount paid
If this matter is not resolved within 48 hours, I will escalate it to the relevant consumer protection authorities and continue to pursue this matter publicly.
Potential customers should seriously reconsider before using this provider.
I had installation done last weekend, and the WiFi has not worked at all since day one. I was repeatedly promised that a technician would come out to fix the issue, but to date, no one has arrived and no assistance has been provided.
This is a complete failure to deliver the service I paid for. I am being expected to pay for a service that has never worked, which is unacceptable.
In terms of the Consumer Protection Act, I have the right to receive services that are of good quality and fit for purpose. This has clearly not been the case.
I will not pay for a non-functional service. This is not my fault.
I am demanding the following with immediate effect:
• Cancellation of my contract
• A full refund of the entire amount paid
If this matter is not resolved within 48 hours, I will escalate it to the relevant consumer protection authorities and continue to pursue this matter publicly.
Potential customers should seriously reconsider before using this provider.