GN
Grace N
1 reviews | Active since May 2022
11 May 2026, 23:23
No network
I don't have network around UnitD Temba for the whole day tried reporting on the Fibre assistance group and no response pls assist
Helpful (0)
Replies (2)0
Replies (2)
Net Nine Nine's replyOfficial
12 May 2026, 00:28Good evening Grace,
Thank you for your review. We sincerely apologise for the poor service you experienced, as this does not reflect the standard we aim to deliver. We are committed to continuously improving, and feedback like yours is invaluable in helping us identify areas where we can do better.
We have logged a support ticket on your behalf, which will be investigated by our technical team. Our average resolution time for open tickets is 72 hours, and we assure you that our team will work to restore your fibre connection as soon as the issue has been identified.
Ticket no: #348449
Thank you for your review. We sincerely apologise for the poor service you experienced, as this does not reflect the standard we aim to deliver. We are committed to continuously improving, and feedback like yours is invaluable in helping us identify areas where we can do better.
We have logged a support ticket on your behalf, which will be investigated by our technical team. Our average resolution time for open tickets is 72 hours, and we assure you that our team will work to restore your fibre connection as soon as the issue has been identified.
Ticket no: #348449
Net Nine Nine's reply12 May 2026, 00:28
Official
Good evening Grace,
Thank you for your review. We sincerely apologise for the poor service you experienced, as this does not reflect the standard we aim to deliver. We are committed to continuously improving, and feedback like yours is invaluable in helping us identify areas where we can do better.
We have logged a support ticket on your behalf, which will be investigated by our technical team. Our average resolution time for open tickets is 72 hours, and we assure you that our team will work to restore your fibre connection as soon as the issue has been identified.
Ticket no: #348449
Thank you for your review. We sincerely apologise for the poor service you experienced, as this does not reflect the standard we aim to deliver. We are committed to continuously improving, and feedback like yours is invaluable in helping us identify areas where we can do better.
We have logged a support ticket on your behalf, which will be investigated by our technical team. Our average resolution time for open tickets is 72 hours, and we assure you that our team will work to restore your fibre connection as soon as the issue has been identified.
Ticket no: #348449
GN
Grace N's updateReviewer Update
14 May 2026, 06:26Hello I'm still without network 314 UnitD Temba
67 *** pls resolve this
67 *** pls resolve this
GN
Grace N's update14 May 2026, 06:26
Reviewer Update
Hello I'm still without network 314 UnitD Temba
67 *** pls resolve this
67 *** pls resolve this