TN
Thataetsile N
1 reviews | Active since Sept 2024
14 Mar 2026, 06:44
No internet issue
I have been experiencing no internet issue for the whole week, tried to call customer service and I was on the line for more than 60minutes and not yet spoken to an agent till I ran out on airtime, also tried WhatsApp no response. In this case I don't know where to get help regarding this internet issue and on there app it's say it's active
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
14 Mar 2026, 08:09Thank you for reaching out Thataetsile,
We sincerely apologise for the service you have experienced recently. Our support centre has been receiving a high volume of calls, and our team has been working diligently to assist all clients as quickly as possible.
Your contact details have been forwarded to our team, and a Fibre Hero will be in touch with you shortly to assess the cause of the network disruption and take the necessary steps to restore your connection
We sincerely apologise for the service you have experienced recently. Our support centre has been receiving a high volume of calls, and our team has been working diligently to assist all clients as quickly as possible.
Your contact details have been forwarded to our team, and a Fibre Hero will be in touch with you shortly to assess the cause of the network disruption and take the necessary steps to restore your connection
Net Nine Nine's reply14 Mar 2026, 08:09
Official
Thank you for reaching out Thataetsile,
We sincerely apologise for the service you have experienced recently. Our support centre has been receiving a high volume of calls, and our team has been working diligently to assist all clients as quickly as possible.
Your contact details have been forwarded to our team, and a Fibre Hero will be in touch with you shortly to assess the cause of the network disruption and take the necessary steps to restore your connection
We sincerely apologise for the service you have experienced recently. Our support centre has been receiving a high volume of calls, and our team has been working diligently to assist all clients as quickly as possible.
Your contact details have been forwarded to our team, and a Fibre Hero will be in touch with you shortly to assess the cause of the network disruption and take the necessary steps to restore your connection
TN
Thataetsile N's updateReviewer Update
14 Mar 2026, 12:01I would like to say thank you Mandla Masinga for helping and also to Net Nine Nine for quick response,it mean a lot.
TN
Thataetsile N's update14 Mar 2026, 12:01
Reviewer Update
I would like to say thank you Mandla Masinga for helping and also to Net Nine Nine for quick response,it mean a lot.
Net Nine Nine's replyOfficial
14 Mar 2026, 12:25Thank you Thataetsile. Happy surfing.
Net Nine Nine's reply14 Mar 2026, 12:25
Official
Thank you Thataetsile. Happy surfing.