AK
Ayanda K
1 reviews | Active since Jul 2025
14 Jul 2025, 12:06
No internet connection for a week
Every month after their “maintenance “ i stay a week without internet. I am currently without internet since last week Thursday . Visited the garankuwa branch Saturday, lady at front desk said she will log a ticket for me and they will call me, i am still waiting. Call center has waiting line for an hour. Eventually getting to be caller number 3 and they automatically redirected to request a call back. I am still waiting.
Helpful (0)
Replies (11)0
Replies (11)
Net Nine Nine's replyOfficial
14 Jul 2025, 12:11Hi there Ayanda.
We're very sorry to hear that this happens to you so frequently. We've escalated your complaint to our Support Team and someone will be in touch soon to get your service experience on track.
We're very sorry to hear that this happens to you so frequently. We've escalated your complaint to our Support Team and someone will be in touch soon to get your service experience on track.
Net Nine Nine's reply14 Jul 2025, 12:11
Official
Hi there Ayanda.
We're very sorry to hear that this happens to you so frequently. We've escalated your complaint to our Support Team and someone will be in touch soon to get your service experience on track.
We're very sorry to hear that this happens to you so frequently. We've escalated your complaint to our Support Team and someone will be in touch soon to get your service experience on track.
Net Nine Nine's replyOfficial
14 Jul 2025, 12:13 Hi Ayanda K!
We are truly sorry for the ongoing inconvenience you've experienced as this is far from the standard of service we aim to provide.
We understand how frustrating it must be to be without internet for such a long time and we deeply regret the delay in communication after your visit to our Garankuwa branch and your attempts to reach our call center.
We have escalated this matter urgently and we will ensure someone from our technical support team contacts you as soon as possible.
We are truly sorry for the ongoing inconvenience you've experienced as this is far from the standard of service we aim to provide.
We understand how frustrating it must be to be without internet for such a long time and we deeply regret the delay in communication after your visit to our Garankuwa branch and your attempts to reach our call center.
We have escalated this matter urgently and we will ensure someone from our technical support team contacts you as soon as possible.
Net Nine Nine's reply14 Jul 2025, 12:13
Official
Hi Ayanda K!
We are truly sorry for the ongoing inconvenience you've experienced as this is far from the standard of service we aim to provide.
We understand how frustrating it must be to be without internet for such a long time and we deeply regret the delay in communication after your visit to our Garankuwa branch and your attempts to reach our call center.
We have escalated this matter urgently and we will ensure someone from our technical support team contacts you as soon as possible.
We are truly sorry for the ongoing inconvenience you've experienced as this is far from the standard of service we aim to provide.
We understand how frustrating it must be to be without internet for such a long time and we deeply regret the delay in communication after your visit to our Garankuwa branch and your attempts to reach our call center.
We have escalated this matter urgently and we will ensure someone from our technical support team contacts you as soon as possible.
AK
Ayanda K's updateReviewer Update
14 Jul 2025, 14:18Thank you. My internet has been restored. A free month would have been nice 😅 I have been through a lot.
AK
Ayanda K's update14 Jul 2025, 14:18
Reviewer Update
Thank you. My internet has been restored. A free month would have been nice 😅 I have been through a lot.
Net Nine Nine's replyOfficial
14 Jul 2025, 14:22Hi Ayanda K!
Thank you for the update! We're glad to hear your internet has been restored.
We truly understand how frustrating outages can be especially during challenging times. If there's anything else we can do to support you please don't hesitate to reach out.
Warm regards,
Net Nine Nine team
Thank you for the update! We're glad to hear your internet has been restored.
We truly understand how frustrating outages can be especially during challenging times. If there's anything else we can do to support you please don't hesitate to reach out.
Warm regards,
Net Nine Nine team
Net Nine Nine's reply14 Jul 2025, 14:22
Official
Hi Ayanda K!
Thank you for the update! We're glad to hear your internet has been restored.
We truly understand how frustrating outages can be especially during challenging times. If there's anything else we can do to support you please don't hesitate to reach out.
Warm regards,
Net Nine Nine team
Thank you for the update! We're glad to hear your internet has been restored.
We truly understand how frustrating outages can be especially during challenging times. If there's anything else we can do to support you please don't hesitate to reach out.
Warm regards,
Net Nine Nine team
AK
Ayanda K's updateReviewer Update
15 Jul 2025, 06:59Well suprise, suprise the internet is gone again.
AK
Ayanda K's update15 Jul 2025, 06:59
Reviewer Update
Well suprise, suprise the internet is gone again.
AK
Ayanda K's updateReviewer Update
15 Jul 2025, 07:53All i need is a my week of internet that i paid for but did not get to spend. I was assured it was credited back. Now i wake up with no internet and i have work to do. Why am I being inconvenienced so much?
AK
Ayanda K's update15 Jul 2025, 07:53
Reviewer Update
All i need is a my week of internet that i paid for but did not get to spend. I was assured it was credited back. Now i wake up with no internet and i have work to do. Why am I being inconvenienced so much?
Net Nine Nine's replyOfficial
15 Jul 2025, 07:57Good day Ayanda, thank you for informing us.
We will escalate your details to our support team to further investigate your connection and ensure restoration at the soonest. Apologies for any inconvenience caused.
We will escalate your details to our support team to further investigate your connection and ensure restoration at the soonest. Apologies for any inconvenience caused.
Net Nine Nine's reply15 Jul 2025, 07:57
Official
Good day Ayanda, thank you for informing us.
We will escalate your details to our support team to further investigate your connection and ensure restoration at the soonest. Apologies for any inconvenience caused.
We will escalate your details to our support team to further investigate your connection and ensure restoration at the soonest. Apologies for any inconvenience caused.
AK
Ayanda K's updateReviewer Update
15 Jul 2025, 11:04Good day,
Any update for me? I did receive statement with credit however my internet is still down. Please advise if there is something i need to do.
Any update for me? I did receive statement with credit however my internet is still down. Please advise if there is something i need to do.
AK
Ayanda K's update15 Jul 2025, 11:04
Reviewer Update
Good day,
Any update for me? I did receive statement with credit however my internet is still down. Please advise if there is something i need to do.
Any update for me? I did receive statement with credit however my internet is still down. Please advise if there is something i need to do.
Net Nine Nine's replyOfficial
15 Jul 2025, 11:42An agent will be in contact with you within the next few minutes to ensure that your line is connected.
Net Nine Nine's reply15 Jul 2025, 11:42
Official
An agent will be in contact with you within the next few minutes to ensure that your line is connected.
AK
Ayanda K's updateReviewer Update
15 Jul 2025, 18:42Matter sorted thank you
AK
Ayanda K's update15 Jul 2025, 18:42
Reviewer Update
Matter sorted thank you
Net Nine Nine's replyOfficial
15 Jul 2025, 18:45Thank you for confirming with us Ayanda! Please do not hesitate to contact us again should you experience any other technical issues.
Net Nine Nine's reply15 Jul 2025, 18:45
Official
Thank you for confirming with us Ayanda! Please do not hesitate to contact us again should you experience any other technical issues.